About MedCare Mobility | Company FAQs

MedCare Mobility is a nationwide provider of home medical equipment, mobility aids, and healthcare solutions dedicated to helping individuals maintain independence, improve comfort, and receive the support they need at home or in professional care settings.

We specialize in equipment for seniors, individuals with disabilities, patients recovering from illness or surgery, caregivers, and healthcare professionals. Our product selection focuses on safe mobility, patient transfers, home care, rehabilitation, comfort, and daily living assistance.

Beyond providing medical equipment, we believe in building lasting relationships with our customers through knowledgeable guidance, competitive pricing, and dependable assistance before and after a purchase.

Explore our home medical equipment resources to discover helpful information about choosing and using mobility and home care products.

MedCare Mobility offers a comprehensive selection of home medical equipment, durable medical equipment (DME), mobility aids, and patient care products for residential and professional healthcare environments.

Our major product categories include:

• Hospital beds and accessories: Home care beds, adjustable medical beds, low beds, and specialized bed accessories.
• Medical mattresses: Pressure redistribution mattresses, alternating pressure systems, therapeutic foam mattresses, and hospital bed mattresses.
• Patient lifts and transfer equipment: Manual and electric Hoyer-style lifts, patient lift slings, sit-to-stand lifts, and transfer assistance solutions.
• Wheelchairs: Manual wheelchairs, transport chairs, lightweight wheelchairs, and power wheelchairs.
• Mobility scooters: Travel scooters, folding scooters, three-wheel scooters, and four-wheel mobility scooters.
• Walkers and rollators: Rolling walkers, four-wheel rollators, lightweight walking aids, and mobility accessories.
• Bathroom safety equipment: Shower chairs, commodes, toilet safety aids, and bathing assistance products.
• Patient seating and positioning: Medical recliners, geriatric chairs, wheelchair cushions, and positioning accessories.

Our team can help you compare equipment specifications, compatibility, and features to find a solution suited to your particular needs.

MedCare Mobility works with a diverse selection of established medical equipment and mobility manufacturers, giving customers access to equipment designed for different care needs, preferences, and budgets.

Brands we carry include: McKesson Medical, Invacare, Joerns Healthcare, Proactive Medical, Lumex, Everest & Jennings, Stander, Triumph Mobility, VOCIC, Shoprider, EV Rider, The Comfort Company, Permobil, Merits Health Products, and Comodita.

These manufacturers offer products across hospital beds, patient lifting equipment, wheelchairs, mobility scooters, walkers, rollators, therapeutic seating, and other home medical equipment categories.

Because every manufacturer has different specialties, product specifications, and warranty terms, we help customers evaluate the actual equipment rather than recommending one brand for every situation.

If you're looking for a particular manufacturer or model, contact our team for help checking available options.

Our team provides personalized product guidance to help you select medical equipment that fits your needs, environment, and budget. We understand that choosing equipment for yourself or someone you care for can involve important questions about safety, comfort, and functionality.

We can help you compare weight capacities, dimensions, product features, maneuverability, portability, accessories, and compatibility with other equipment.

For additional assistance, explore our medical equipment buying guides, visit our Medical Equipment Assessment Center, or speak directly with our team.

Call 585-505-6665 or use our website's live chat for personalized assistance.

Product guidance is informational and does not replace individualized medical advice from a licensed healthcare professional.

Yes. MedCare Mobility works with both individual customers and business-to-business (B2B) healthcare buyers seeking medical equipment and mobility solutions for professional care environments.

We assist nursing homes, assisted living communities, rehabilitation facilities, home care organizations, healthcare providers, and other businesses purchasing medical equipment.

Whether you're sourcing hospital beds, patient lifts, medical mattresses, wheelchairs, or mobility equipment, our team can help identify appropriate products, review specifications, and discuss purchasing requirements.

Healthcare facilities and purchasing representatives can contact MedCare Mobility to discuss product availability, equipment needs, and potential volume pricing.

Yes. We assist discharge planners, case managers, occupational therapists, physical therapists, home care professionals, family caregivers, and patients who need suitable medical equipment for care at home or in other settings.

We understand that transitions from hospitals or rehabilitation facilities can involve time-sensitive equipment decisions. Our team can help review product options, specifications, accessibility needs, and availability.

Common requests include hospital beds, patient transfer lifts, pressure relief mattresses, wheelchairs, mobility aids, and bathroom safety equipment.

For technical product information, visit our Home Medical Equipment Knowledge Base, or contact us for assistance with specific equipment requirements.

Yes. MedCare Mobility offers promotional discounts, coupon opportunities, and special savings on eligible medical equipment and mobility products.

We understand that purchasing essential medical equipment can be a significant expense, especially for families managing ongoing care needs. That's why we work to provide competitive pricing and help customers explore available savings.

Our live chat agents can help you check currently available coupons, promotional offers, and applicable discounts before placing your order.

You can also explore our medical equipment coupons and special offers page for available promotions.

Discounts and promotions may vary by product, manufacturer, and offer. Some exclusions may apply.

The MedCare Mobility Cash-Back Rewards Program allows customers to earn reward points on eligible purchases and redeem them for discounts on future orders.

Here's how our standard rewards conversion works:

• Earn 1 reward point for every $10 spent.
• Each reward point is worth $1 toward a future purchase.
• That equals 10% back in reward value based on eligible spending.
• Earned points are associated with your customer account and can be applied toward eligible future orders.

For example: A qualifying $500 purchase earns 50 reward points, worth $50 in discounts toward future eligible purchases.

The program is one more way we aim to make essential medical equipment more affordable for returning customers and families with ongoing equipment needs.

Reward earning and redemption are subject to program eligibility and applicable terms. Reward points represent future-purchase discounts, not cash payments.

Yes. MedCare Mobility offers a price match guarantee to help customers purchase medical equipment at competitive prices.

If you find the same medical equipment product advertised for a lower price by another retailer, simply share the competing offer with our team.

We'll review the product details and comparable offer so we can honor the lower qualifying price.

For the quickest assistance, contact our live chat agents or call 585-505-6665 before completing your purchase.

Our goal is to help you feel confident that you're receiving both competitive pricing and dependable customer support.

MedCare Mobility is a direct-purchase medical equipment provider. We do not bill Medicare, Medicaid, or private health insurance plans directly.

Customers purchase their medical equipment directly from us using our available payment methods.

Some customers choose to submit their purchase documentation to their insurance provider for possible reimbursement. We can provide an itemized purchase invoice to support that process.

Reimbursement is not guaranteed. Coverage and eligibility depend on your individual insurance plan, medical necessity requirements, and the insurer's rules, including any applicable supplier requirements.

We recommend contacting your insurance provider before purchasing if reimbursement is an important consideration.

MedCare Mobility has main offices in Miami, Florida, and Brooklyn, New York, and serves customers throughout the United States.

Through our network of manufacturers and distribution partners, we help customers purchase medical equipment and mobility aids for delivery across the country.

We serve individuals, families, caregivers, and healthcare organizations seeking dependable equipment and personalized assistance.

Shipping availability, delivery methods, and costs may vary depending on the product and destination.

You can reach our team by phone at 585-505-6665, email at info@medcaremobility.com, or through our website's live chat.

At MedCare Mobility, our focus goes beyond selling medical equipment. We aim to help every customer make a confident, informed decision and feel supported throughout the purchasing experience.

We recognize that medical equipment purchases are often connected to important personal circumstances, whether you're supporting an aging parent, preparing a home for recovery, assisting a patient, or equipping a healthcare facility.

Our approach emphasizes knowledgeable product assistance, a carefully selected range of equipment, competitive pricing, opportunities to save, and accessible customer support.

We also invest in educational resources to help customers better understand medical equipment before making a purchase. Explore our medical equipment blog for practical articles, product information, and home care insights.

We believe that genuine service means taking the time to understand what a customer needs—not simply recommending the most expensive option.

Yes. MedCare Mobility remains available to assist customers after their medical equipment has been purchased and delivered.

Whether you need help understanding product features, identifying compatible accessories, locating replacement parts, or navigating a manufacturer warranty concern, our team is here to help.

We can assist with communicating product-related concerns and coordinating with manufacturers when appropriate. Specific warranty coverage, service procedures, and replacement availability depend on the product and manufacturer.

For assistance, contact us through live chat, call 585-505-6665, or email info@medcaremobility.com.

Yes. Our team can help customers identify compatible replacement parts and accessories for many of the medical equipment brands and products we carry.

Depending on the manufacturer and equipment model, available items may include patient lift slings, wheelchair accessories, mobility scooter components, hospital bed accessories, cushions, and other replacement products.

To help us identify the correct item, please provide the equipment manufacturer, model number, and a description of the part or accessory you need.

Replacement part availability varies by manufacturer, and some specialized components may require additional verification.

Contact our customer support team for assistance locating the appropriate product.

MedCare Mobility offers several convenient ways to get help with medical equipment selection, product comparisons, pricing, orders, and customer support.

• Phone: 585-505-6665
• Email: info@medcaremobility.com
• Live chat: Connect with our customer support agents directly through our website.
• Contact form: Contact MedCare Mobility.

Whether you're purchasing equipment for yourself, assisting a family member, or sourcing products for a healthcare facility, we welcome your questions.

Our team is committed to making the medical equipment purchasing process easier, more informative, and more personal.