Privacy Policy
Privacy Policy
MedCare Mobility LLC
Last Updated: October 14, 2026
At MedCare Mobility LLC (“MedCare Mobility,” “we,” “us,” or “our”), we respect your privacy and recognize the importance of protecting the personal information you share with us.
As a provider and retailer of home medical equipment, mobility products, and healthcare-related supplies, we understand that customers and caregivers may share personal information when researching products, requesting assistance, or placing orders.
This Privacy Policy explains how we collect, use, disclose, retain, and protect personal information when you visit medcaremobility.com (the “Website”), purchase our products, communicate with our team, subscribe to marketing communications, or otherwise interact with our business.
By using our Website, you acknowledge the practices described in this Privacy Policy. Where applicable law requires consent for particular activities, we will seek that consent separately.
1. Information We Collect
We collect personal information necessary to operate our business, fulfill customer orders, provide support, improve our services, and communicate with customers.
The information we collect depends on how you interact with MedCare Mobility.
Information You Provide Directly
When you browse our Website, create an account, place an order, request information, or contact our team, we may collect:
- Contact information: Your name, email address, telephone number, billing address, and shipping address.
- Order information: Products purchased, quantities, order history, delivery preferences, and related transaction details.
- Account information: Login credentials, account preferences, and information associated with your customer account.
- Payment information: Payment method, transaction status, billing details, and payment-related identifiers provided by our payment processors.
- Customer communications: Information you provide through email, telephone conversations, contact forms, live chat, or customer service inquiries.
- Marketing preferences: Your email subscription preferences, SMS consent status, and communication preferences.
- Product-related information: Details you voluntarily provide about equipment requirements, accessibility needs, mobility challenges, or other circumstances relevant to selecting appropriate products.
We encourage customers to share only the personal or health-related information necessary for us to assist with their requests.
Information Collected Automatically
When you access our Website, certain information may be collected automatically, including:
- Internet Protocol (IP) address.
- Browser type and version.
- Device type and operating system.
- Pages and products viewed.
- Website navigation and interactions.
- Referring websites and search information.
- Approximate geographic location derived from IP address.
- Session information and timestamps.
- Cookie identifiers and similar tracking information.
- Shopping cart activity and checkout interactions.
We collect this information through website technologies, analytics services, cookies, pixels, server logs, and similar tools.
2. How We Use Your Information
We use personal information for legitimate business purposes, including:
Order Processing and Fulfillment
To process purchases, confirm orders, coordinate payments, arrange shipments, provide delivery updates, and manage returns, cancellations, and warranty requests.
Customer Service and Product Assistance
To answer questions, provide product information, assist with equipment selection, communicate with manufacturers, and address customer concerns.
Website Operations
To maintain customer accounts, operate shopping carts and checkout functionality, troubleshoot technical issues, and improve Website performance.
Fraud Prevention and Security
To identify potentially fraudulent transactions, protect customer accounts, investigate suspicious activity, and safeguard our business and customers.
Marketing and Communications
To send newsletters, promotional offers, product announcements, abandoned checkout reminders, and other marketing communications where permitted by applicable law and your communication preferences.
Website Analytics and Advertising
To understand customer interactions, evaluate advertising performance, improve product discovery, and deliver relevant advertisements.
Legal and Business Obligations
To maintain appropriate business records, comply with applicable laws, respond to lawful requests, resolve disputes, and enforce our policies.
We may also use aggregated or de-identified information for business analysis and operational improvements, subject to applicable law.
3. Order Fulfillment and Manufacturer Partnerships
MedCare Mobility operates as a retailer and provider of medical equipment and mobility products from established manufacturers and suppliers.
Our product offerings include equipment from manufacturers such as Invacare, Joerns Healthcare, Proactive Medical, McKesson, Karman Healthcare, Graham-Field, Lumex, Merits Health Products, Shoprider, EV Rider, Triumph Mobility, Stander, and other suppliers.
Many products are shipped directly from manufacturers, authorized distributors, or fulfillment partners.
To process and fulfill customer orders, we may share necessary information with these parties, including:
- Customer name and shipping address.
- Contact information required for delivery coordination.
- Products ordered and relevant specifications.
- Delivery instructions and shipping requirements.
- Information necessary to process warranty claims, replacements, or returns.
This information is provided for legitimate order fulfillment and related service purposes, not for independent marketing by those partners.
MedCare Mobility serves customers throughout the United States. Customers in Alaska and Hawaii are requested to contact us for accurate shipping quotes due to potentially higher or variable freight costs.
Information may also be shared with freight carriers and delivery providers when necessary to complete shipments.
4. Payment Processing and Financing Services
MedCare Mobility uses third-party payment providers to securely facilitate online transactions.
Payment options may include:
- Stripe: For processing eligible credit card, debit card, and other electronic payments.
- Klarna: For eligible financing and installment payment options.
- Affirm: For eligible financing and installment payment options.
When you select a payment or financing service, relevant personal and transaction information may be collected or processed directly by that provider.
Financing providers may independently evaluate eligibility, verify identity, conduct legally permitted credit assessments, and process financing applications according to their own terms and privacy policies.
MedCare Mobility may receive transaction confirmations, payment statuses, financing approvals, and other information necessary to manage your order.
We do not require customers to provide complete payment card details through ordinary customer service communications.
Payment information is handled through our applicable payment processing arrangements, and the collection, storage, and handling of sensitive payment credentials depend on the payment method and checkout integration used.
For additional information, please review the applicable provider policies:
5. Email Marketing and Communications
MedCare Mobility uses Klaviyo and potentially other communication service providers to manage customer communications and marketing campaigns.
Depending on your preferences and applicable law, we may send:
- Order confirmations and transactional updates.
- Shipping and delivery notifications.
- Product information and educational resources.
- Promotional offers and announcements.
- Shopping cart and checkout reminders.
- Customer service follow-ups.
- Requests for product feedback or reviews.
Marketing emails may contain tracking technologies that help us understand email engagement, including whether messages are opened or links are clicked.
You may unsubscribe from marketing emails at any time using the unsubscribe link included in those messages.
Unsubscribing from promotional communications does not prevent us from sending necessary transactional or service-related communications regarding your orders, account, or customer support requests.
6. SMS and Text Message Communications
MedCare Mobility may offer customers the opportunity to receive text messages related to orders, product updates, promotional offers, and other communications.
We use Klaviyo and associated messaging service providers to facilitate SMS communications.
SMS Consent
When you voluntarily subscribe to our SMS program through an applicable consent form or checkout checkbox, you authorize MedCare Mobility to send text messages to the mobile number provided, consistent with the consent disclosure presented when you subscribe.
Depending on your consent and communication preferences, these messages may include:
- Order and shipping updates.
- Customer service notifications.
- Shopping cart and checkout reminders.
- Product announcements.
- Promotional offers and discounts.
- Other marketing communications.
Marketing messages may be sent using automated technology, where disclosed and authorized.
Consent to receive marketing text messages is not a condition of purchasing products from MedCare Mobility.
Message frequency varies. Message and data rates may apply.
SMS Opt-Out
You may opt out of SMS communications at any time by replying STOP to a message.
You may reply HELP for assistance or contact us at in**@*************ty.com.
We will honor applicable opt-out requests and may send a final confirmation message when permitted by law.
Protection of Mobile Information
MedCare Mobility does not sell customer mobile telephone numbers or SMS opt-in information.
Mobile information, SMS opt-in data, and consent records will not be shared with third parties or affiliates for their own marketing or promotional purposes.
We may share necessary information with service providers that assist us in delivering text messages, maintaining subscription records, processing opt-out requests, and operating our messaging program.
These providers receive information for the purpose of performing services on our behalf.
Text messaging consent information is not shared with unrelated businesses for independent promotional use.
For more information about Klaviyo’s privacy practices, visit Klaviyo’s Privacy Policy.
7. Cookies, Analytics, and Tracking Technologies
Our Website uses cookies and similar technologies to operate essential features, understand Website usage, improve customer experiences, and support advertising activities.
These technologies may include:
Essential Cookies
Necessary for shopping cart functionality, checkout processing, account access, security, and other core Website operations.
Analytics Cookies
Used to understand visitor behavior, Website traffic, product interactions, and performance trends.
Marketing and Advertising Cookies
Used to evaluate advertising effectiveness, understand interactions with marketing campaigns, and support personalized advertising where permitted.
Functional Cookies
Used to remember certain preferences and improve Website usability.
Google Analytics and Google Advertising
We use Google services, including analytics and advertising technologies, to better understand Website performance and measure advertising campaigns.
These services may collect information about Website visits, browsing activity, device identifiers, and interactions with advertisements.
You can learn more about Google’s privacy practices at:
You can manage certain Google advertising preferences at:
Meta and Facebook Advertising
We use Meta advertising technologies, which may include the Meta Pixel and related measurement tools.
These technologies help us understand advertising performance, measure conversions, and reach audiences who may be interested in our products.
Meta may process information collected through these technologies in accordance with its own privacy policies.
Learn more at:
Managing Cookies
Most web browsers allow you to manage or disable cookies through browser settings.
Disabling certain cookies may affect shopping cart functionality, checkout features, account access, or other Website services.
Where required by applicable law, we provide additional choices regarding nonessential cookies and tracking technologies.
We also recognize legally applicable privacy preference signals, including Global Privacy Control, where required. The availability and implementation of such controls depend on applicable law and our Website’s technical configuration.
8. Behavioral Advertising and Personalized Marketing
MedCare Mobility may use browsing activity, product interests, and Website interactions to display advertisements that are more relevant to customers.
For example, visitors who view certain mobility products may later encounter advertisements related to those product categories.
We may use advertising services provided by Google, Meta, and other marketing partners.
These services may use cookies, pixels, identifiers, or other technologies to measure advertising performance and support interest-based advertising.
Although MedCare Mobility does not sell customer lists or personal information for monetary compensation, certain advertising-related disclosures may be classified as “sharing,” “selling,” or “targeted advertising” under applicable state privacy laws.
Where such laws apply, customers may have the right to opt out of these activities.
You may also explore industry advertising controls through:
9. Sharing and Disclosure of Personal Information
MedCare Mobility does not sell customer personal information as a business practice.
We may disclose personal information to trusted service providers and business partners when reasonably necessary to operate our business.
These may include:
- Manufacturers, distributors, and suppliers fulfilling customer orders.
- Shipping companies and freight carriers.
- Payment processors and financing providers.
- Website hosting and e-commerce technology providers.
- Email and SMS communication providers.
- Analytics and advertising platforms.
- Fraud prevention and security providers.
- Professional advisers, including accountants and legal counsel.
Our Website operates using WordPress and WooCommerce, along with supporting hosting, security, and e-commerce technologies.
Service providers may process information on our behalf or, where applicable, under their own privacy policies and legal obligations.
We may also disclose information when reasonably necessary to comply with applicable law, respond to valid legal requests, protect our rights, prevent fraud, or address security concerns.
If our business undergoes a merger, acquisition, restructuring, or sale of assets, relevant information may be transferred as part of that transaction, subject to applicable legal requirements.
We do not authorize service providers handling SMS opt-in information to use that information for their own independent marketing purposes.
10. Health-Related and Product Assistance Information
As a medical equipment retailer, MedCare Mobility recognizes that some customer inquiries may involve sensitive personal circumstances.
Customers, caregivers, and healthcare professionals may voluntarily provide information concerning mobility limitations, accessibility requirements, physical conditions, equipment dimensions, pressure management needs, or other product-related considerations.
We use this information when reasonably necessary to:
- Understand customer equipment requirements.
- Provide relevant product information.
- Help customers compare available equipment options.
- Coordinate appropriate product configurations.
- Assist with order fulfillment and customer support.
- Communicate with manufacturers when necessary to address equipment-related requests.
We encourage customers not to submit unnecessary medical records, highly sensitive health information, or unrelated personal details through general Website forms or email.
We do not use health-related information voluntarily provided for product assistance as an independent marketing list or sell it to data brokers.
Information relating to health or disability may receive additional protections under applicable privacy laws.
MedCare Mobility’s role as a medical equipment retailer does not automatically mean that all information collected through our Website is governed by the Health Insurance Portability and Accountability Act (HIPAA). Where HIPAA or other health privacy laws apply to particular information or activities, we will address those obligations as required.
11. Data Security
We take the protection of customer information seriously and use administrative, technical, and organizational safeguards designed to reduce the risk of unauthorized access, disclosure, alteration, or misuse.
These safeguards may include secure website connections, access controls, payment processing protections, security monitoring, and measures implemented by our hosting and technology providers.
Access to personal information is limited according to legitimate business needs.
However, no website, electronic transmission, or data storage system can be guaranteed to be completely secure.
We encourage customers to protect their account credentials, use strong passwords, and contact us if they suspect unauthorized account activity.
If we become aware of a data security incident, we will evaluate and address the situation in accordance with applicable legal obligations.
12. Data Retention
We retain personal information for as long as reasonably necessary to fulfill the purposes described in this Privacy Policy, including:
- Processing and documenting customer orders.
- Managing returns, warranties, and customer service.
- Maintaining financial and accounting records.
- Complying with tax, legal, and regulatory requirements.
- Preventing fraud and resolving disputes.
- Maintaining marketing consent and unsubscribe records.
Retention periods may vary depending on the type of information, business requirements, and applicable laws.
When personal information is no longer reasonably necessary, we may delete, anonymize, or otherwise dispose of it in accordance with applicable requirements.
Certain information may need to be retained even after a customer requests deletion, including records required for legal compliance, accounting, fraud prevention, or the completion of outstanding transactions.
13. Your Privacy Rights and Choices
Depending on your state or country of residence and applicable privacy laws, you may have rights regarding your personal information.
These may include the right to:
- Request access to personal information we maintain about you.
- Request correction of inaccurate personal information.
- Request deletion of eligible personal information.
- Obtain a copy of certain personal information in a portable format.
- Opt out of certain targeted advertising or qualifying data-sharing activities.
- Withdraw consent for certain marketing communications.
- Limit certain uses of sensitive personal information where required by law.
- Appeal certain privacy request decisions where applicable.
These rights are subject to applicable legal requirements, exceptions, and verification procedures.
California and Other U.S. State Privacy Rights
Residents of California and certain other states may have additional privacy rights under applicable state privacy laws.
Depending on the law and whether it applies to MedCare Mobility, these rights may include requesting information about categories of personal information collected, purposes of collection, categories of recipients, and applicable advertising-related disclosures.
Where required, we will provide applicable mechanisms to exercise rights to opt out of qualifying sales, sharing, or targeted advertising.
We do not discriminate against customers for exercising privacy rights protected by applicable law.
Submitting a Privacy Request
To submit a privacy-related request, please contact:
Email: in**@*************ty.com
Subject: Privacy Rights Request
Please describe the nature of your request and provide sufficient information for us to identify the relevant account or transaction.
We may request additional information to reasonably verify your identity before processing certain requests.
We will respond within the timeframes required by applicable law.
You may also designate an authorized agent to submit a request on your behalf where permitted by law.
14. International Visitors
MedCare Mobility primarily serves customers within the United States.
If you access our Website from another country, information you provide may be processed or stored in the United States or other locations where our service providers operate.
Privacy protections and data protection laws may differ between jurisdictions.
Where applicable, we will address relevant international data protection requirements, including rights available under European or United Kingdom privacy laws.
International visitors may contact us using the information provided below to inquire about their personal information.
15. Children’s Privacy
Our Website and products are intended for adults, caregivers, healthcare professionals, and individuals purchasing or researching medical equipment.
Our Website is not directed toward children under the age of 13, and we do not knowingly collect personal information directly from children under 13 without appropriate authorization.
If we become aware that personal information has been collected from a child in violation of applicable law, we will take appropriate steps to address the information.
Parents or guardians who believe a child has submitted personal information may contact us at in**@*************ty.com.
16. Third-Party Websites and Services
Our Website may contain links to external websites, manufacturer resources, financing providers, payment services, and other third-party platforms.
These websites and services operate under their own privacy policies and terms.
MedCare Mobility is not responsible for the independent privacy practices of third-party websites that we do not control.
We encourage customers to review the privacy policies of external services before providing personal information.
17. Changes to This Privacy Policy
We may update this Privacy Policy periodically to reflect changes in our business operations, technology, service providers, legal requirements, or privacy practices.
When changes are made, we will update the “Last Updated” date at the beginning of this policy.
Where required by applicable law, we may provide additional notice or request consent before implementing material changes.
We encourage customers to review this Privacy Policy periodically.
18. Contact MedCare Mobility
If you have questions about this Privacy Policy, how your personal information is handled, or would like to submit a privacy-related request, please contact us.
MedCare Mobility LLC
341 Wallabout Street
Brooklyn, NY 11206
United States
Email: in**@*************ty.com
Website: https://medcaremobility.com
For additional information regarding the use of our Website and purchasing terms, please review our Terms of Use.
MedCare Mobility LLC — Committed to respecting customer privacy while providing trusted medical equipment, mobility solutions, and dependable customer service.
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