Terms of Use & Conditions of Sale

MedCare Mobility LLC

Last Updated: October 14, 2026

Overview

Welcome to MedCare Mobility.

This website, medcaremobility.com (the “Website”), is owned and operated by MedCare Mobility LLC (“MedCare Mobility,” “Company,” “we,” “us,” or “our”).

MedCare Mobility is an independent retailer and provider of home medical equipment, mobility products, accessibility solutions, and related healthcare supplies. We work with established manufacturers and suppliers to help individuals, caregivers, healthcare professionals, and facilities access equipment suited to their needs.

These Terms of Use & Conditions of Sale (“Terms”) govern your access to our Website, use of our services, and purchases made through MedCare Mobility.

Please read these Terms carefully before using our Website or placing an order.

By accessing or using the Website, or placing an order after these Terms have been presented to you, you agree to these Terms to the extent permitted by applicable law. Additional terms, policies, and disclosures may apply to particular products, services, or transactions.

Nothing in these Terms is intended to waive or restrict consumer rights that cannot legally be excluded.

1. Our Role as an Independent Medical Equipment Retailer

MedCare Mobility operates as a retailer, dealer, and provider of medical equipment and related products manufactured by independent third-party companies.

Our product selection includes equipment from manufacturers and brands such as Invacare, Joerns Healthcare, Proactive Medical, McKesson, Karman Healthcare, Graham-Field, Lumex, Merits Health Products, Shoprider, EV Rider, Triumph Mobility, Stander, and other suppliers.

Unless expressly identified otherwise, MedCare Mobility does not design, manufacture, engineer, or independently certify the products offered for sale.

The respective manufacturers are responsible for their own product designs, manufacturing processes, technical specifications, factory testing, labeling, instructions, safety warnings, and manufacturer-issued warranties.

MedCare Mobility’s role includes providing product information, assisting customers with purchasing decisions, processing orders, coordinating fulfillment, and supporting customers with eligible warranty and replacement-part requests.

We strive to work with reputable manufacturers and provide dependable customer service. However, our selection of a manufacturer or product does not constitute an independent guarantee that equipment will be free from defects, malfunctions, or operational limitations.

Our status as a retailer does not eliminate any legal duties or responsibilities that may apply to us under applicable law.

2. Eligibility and Acceptable Website Use

By using our Website or placing an order, you represent that you are legally capable of entering into the applicable transaction or are acting with appropriate authorization.

You agree to use the Website only for lawful purposes.

You may not:

Engage in fraudulent transactions or unauthorized payment activity.
Submit materially false or misleading information.
Attempt to interfere with Website security or functionality.
Introduce malicious software or harmful code.
Access restricted systems without authorization.
Copy, scrape, or commercially exploit Website content in violation of applicable law or our intellectual property rights.
Impersonate another individual or business.
Use the Website in a manner that violates applicable laws or the rights of others.

We may restrict access, reject transactions, or take other appropriate measures when reasonably necessary to protect our Website, customers, and business, subject to applicable law.

3. Product Information, Specifications, and Website Accuracy

MedCare Mobility maintains a substantial online catalog containing products, specifications, images, descriptions, pricing, accessories, compatibility information, and manufacturer-provided documentation.

We make reasonable efforts to provide accurate and useful information. However, product catalogs and manufacturer specifications may change, and occasional errors, omissions, discrepancies, or outdated information may occur.

These may include inaccuracies involving:

Product prices and promotional discounts.
Product dimensions, weights, and capacities.
Colors, finishes, and available configurations.
Product photographs and illustrations.
Included components and optional accessories.
Compatibility and replacement parts.
Manufacturer model numbers and technical specifications.
Warranty descriptions.
Inventory availability.
Shipping costs and estimated delivery periods.

Product images may be illustrative. Accessories or optional components shown in photographs are not necessarily included unless expressly stated in the applicable product listing or confirmed order.

We reserve the right to correct inaccurate information, update descriptions, revise specifications, modify prices, and remove or discontinue products without prior notice.

For orders already submitted, any material correction affecting the agreed product, configuration, or purchase price will be addressed before fulfillment where reasonably practicable. We will not unilaterally impose additional charges on a completed purchase without the customer’s authorization.

If a material pricing or product-description error affects an order, we may contact the customer to explain the discrepancy and offer available options, including confirming a corrected order or canceling the affected item with an appropriate refund.

We reserve the right to decline or cancel orders affected by genuine errors, suspected fraud, unavailability, or other legitimate fulfillment issues, subject to applicable law.

Customers should contact us before purchasing if a particular specification, dimension, accessory, compatibility requirement, or product configuration is essential to their intended use.

4. Pricing, Promotions, and Availability

Product prices are displayed in U.S. dollars unless otherwise indicated.

Prices, promotions, product availability, and manufacturer offers may change without notice before an order is accepted.

We reserve the right to correct typographical, technical, or pricing errors, including errors resulting from catalog updates, software issues, supplier changes, or incorrect promotional configurations.

Promotional discounts may be subject to stated eligibility requirements, expiration dates, product exclusions, or other conditions.

Unless otherwise required by law, promotions cannot be combined with other offers unless expressly permitted.

Inventory information may depend on manufacturer and distributor availability. A product appearing on our Website does not guarantee immediate availability or shipment.

If an ordered product becomes unavailable, we will communicate available alternatives, revised fulfillment options, or cancellation and refund arrangements as appropriate.

5. Order Placement, Review, and Acceptance

Submitting an order constitutes an offer to purchase the selected products under the terms presented at checkout.

An automated order acknowledgment or payment confirmation does not necessarily constitute final acceptance of the order.

Orders may be subject to payment authorization, fraud screening, product availability, manufacturer confirmation, shipping feasibility, and verification of material product details.

We may decline or cancel an order for legitimate reasons, including:

Material pricing or listing errors.
Product discontinuation or unavailability.
Inability to fulfill the requested configuration.
Payment authorization failure.
Reasonable suspicion of fraud.
Shipping restrictions or delivery limitations.
Other circumstances preventing lawful or reasonable fulfillment.

If we cancel a paid order, we will provide an appropriate refund for the canceled merchandise and applicable charges in accordance with law.

Once an order has entered processing or manufacturer fulfillment, changes and cancellations may be subject to the applicable product and return policies, except where law provides additional rights.

We encourage customers to review their order details carefully before completing checkout.

6. Payment Methods and Financing

MedCare Mobility accepts supported electronic payment methods through third-party payment processors, including Stripe.

Eligible customers may also have access to financing or installment payment options through Klarna, Affirm, or other participating providers.

Financing approval, repayment schedules, interest rates, fees, eligibility, and financing terms are determined by the applicable financing provider.

MedCare Mobility does not independently guarantee financing approval or establish the financing provider’s credit decisions.

Customers are responsible for providing accurate billing information and complying with the applicable payment or financing agreements.

We reserve the right to verify payment information and take reasonable measures to prevent unauthorized transactions.

Any payment-related cancellation, refund, or adjustment will be processed in accordance with applicable law and the relevant payment provider’s procedures.

7. Shipping, Delivery, and Manufacturer-Direct Fulfillment

MedCare Mobility serves customers throughout the United States.

Many products ship directly from manufacturers, authorized distributors, or fulfillment warehouses rather than from a MedCare Mobility-operated warehouse.

As a result, processing times, shipping methods, packaging, freight arrangements, and delivery procedures may vary by product and manufacturer.

Shipping Within the United States

Shipping costs and available delivery methods are generally determined by product characteristics, destination, and applicable carrier or manufacturer arrangements.

Customers in Alaska and Hawaii are requested to contact MedCare Mobility before ordering to obtain an accurate shipping quote. Shipping to these states may involve additional charges, limitations, or special arrangements.

Processing and Delivery Estimates

Estimated processing, shipping, and delivery periods are provided in good faith based on available information.

Actual transit and fulfillment times may be affected by manufacturer processing, inventory changes, freight carrier operations, weather, holidays, transportation disruptions, or other circumstances.

Delivery estimates are not guarantees unless expressly identified as guaranteed.

When shipment delays occur, we will provide notices, cancellation options, and refunds as required by applicable law.

Freight and Large Medical Equipment

Hospital beds, patient lifts, mobility equipment, and other large or heavy products may require freight delivery.

Unless specifically included in the purchased service, standard freight delivery does not necessarily include inside delivery, assembly, installation, placement in a particular room, or removal of existing equipment.

Customers should review any product-specific delivery terms and communicate special accessibility or delivery requirements before purchasing.

Delivery Inspection

Customers are encouraged to inspect shipments promptly upon arrival and report visible damage, missing components, or delivery discrepancies as soon as reasonably possible.

Photographs of packaging and damaged items may help us coordinate a claim with the manufacturer or carrier.

Failure to report damage within a requested timeframe does not automatically eliminate rights provided by applicable law.

Shipping Responsibility

We coordinate shipment through third-party carriers and fulfillment partners.

Although we are not responsible for every circumstance beyond our reasonable control, nothing in these Terms eliminates MedCare Mobility’s obligations as a seller, including applicable delivery, refund, and consumer protection requirements.

8. Product Selection, Suitability, and Professional Guidance

Medical equipment and mobility products are designed for different users, physical capabilities, care environments, and intended purposes.

Selecting appropriate equipment may require consideration of:

User weight and weight capacity.
Physical abilities and mobility limitations.
Transfer and positioning requirements.
Caregiver availability and training.
Home or facility accessibility.
Equipment dimensions and compatibility.
Clinical recommendations.
Manufacturer instructions and restrictions.

Information provided by MedCare Mobility, including product guides, comparisons, educational resources, assessment tools, and customer service recommendations, is intended to assist with product research and selection.

Unless expressly stated otherwise, MedCare Mobility does not provide medical diagnosis, individualized clinical treatment, or professional medical clearance for equipment use.

Our product information does not replace the judgment of a physician, physical therapist, occupational therapist, or other appropriately qualified healthcare professional.

Customers should seek professional guidance when equipment suitability depends on a medical condition, physical limitation, clinical assessment, or specialized care requirement.

Any product recommendation is based on the information reasonably available to us and does not constitute a guarantee of clinical suitability, therapeutic results, or prevention of injury.

Nothing in this section excludes responsibility for inaccurate representations or negligent advice where liability cannot legally be disclaimed.

9. Product Safety, Assembly, Installation, and Proper Use

Medical equipment may present risks when used incorrectly, assembled improperly, maintained inadequately, or operated outside its intended purpose.

Customers, caregivers, and equipment users should carefully review all manufacturer-provided instructions, operating manuals, safety warnings, weight limits, maintenance schedules, and applicable training requirements before using equipment.

Certain products, including patient lifts, transfer devices, hospital beds, power wheelchairs, mobility scooters, and related equipment, may require appropriate training, professional evaluation, or assistance from qualified individuals.

Customers and users should:

Follow manufacturer instructions and safety warnings.
Observe published weight capacities and operating limitations.
Use only compatible accessories and components.
Complete required assembly and installation correctly.
Perform recommended inspections and maintenance.
Avoid unauthorized modifications.
Discontinue use when equipment appears damaged, unstable, defective, or unsafe.
Seek qualified assistance when necessary.

Where a manufacturer specifies professional installation, clinical assessment, caregiver training, or particular operating conditions, those requirements should be followed.

MedCare Mobility does not assume responsibility for assembly, installation, modifications, repairs, or operation performed independently by third parties unless we have expressly agreed to provide or arrange those services.

This provision does not exclude liability arising from MedCare Mobility’s own acts, omissions, or legal obligations.

10. Manufacturer Responsibility and Product Defects

Products sold by MedCare Mobility are generally designed and manufactured by independent third-party manufacturers.

Manufacturers establish product engineering specifications, production processes, product labeling, technical documentation, and manufacturer-issued safety instructions.

Product defects or failures may arise from manufacturing issues, component defects, improper maintenance, ordinary wear, misuse, installation errors, or other circumstances.

MedCare Mobility does not independently guarantee uninterrupted product operation or the absence of defects.

To the extent permitted by applicable law, MedCare Mobility is not responsible for damages attributable exclusively to the independent conduct of third parties where MedCare Mobility has no corresponding legal responsibility.

Nothing in these Terms is intended to exclude or limit liability for defective products, personal injury, negligence, failure to warn, or other claims where applicable law does not permit such limitations.

If a customer believes a product is defective or unsafe, the customer should discontinue use when appropriate and contact MedCare Mobility or the manufacturer for further assistance.

For immediate safety emergencies, customers should contact appropriate emergency services.

11. Manufacturer Warranties and Customer Support

Many products sold by MedCare Mobility include limited warranties provided by their respective manufacturers.

Warranty coverage may vary according to manufacturer, model, product category, component, and intended use.

Manufacturer warranties may address eligible defects in materials or workmanship, replacement components, repairs, or other specified remedies.

Customers should review the applicable manufacturer warranty documentation for details concerning coverage, exclusions, duration, claim procedures, and limitations.

Our Commitment to Warranty Assistance

MedCare Mobility strives to support customers throughout the applicable warranty process.

Where reasonably available, we may assist with:

Identifying applicable manufacturer warranty coverage.
Communicating with the manufacturer.
Submitting warranty inquiries or claims.
Coordinating eligible replacement parts.
Facilitating repair or replacement arrangements.
Providing information about manufacturer service procedures.

Warranty decisions, covered remedies, replacement availability, and manufacturer service requirements are generally determined by the applicable manufacturer, subject to legal obligations.

MedCare Mobility does not independently guarantee approval of manufacturer warranty claims or the availability of particular replacement components.

Unless expressly provided in a separate written agreement, MedCare Mobility does not issue an additional independent written product warranty beyond applicable manufacturer warranties.

This does not eliminate implied warranties or other obligations that may apply to MedCare Mobility under law.

For additional information, customers may review our published warranty information or contact our customer support team.

12. Warranty Disclaimers and Legal Limitations

Except for express warranties specifically provided by MedCare Mobility in writing, and subject to applicable law, products are sold with the warranties and representations expressly applicable to the transaction.

To the extent legally permitted, MedCare Mobility disclaims additional warranties that are not expressly provided by us, including implied warranties of merchantability or fitness for a particular purpose, but only where such disclaimers are valid and enforceable under applicable federal and state law.

Certain states prohibit or restrict exclusions of implied warranties, and federal warranty laws may limit the ability to disclaim warranties in particular transactions.

Manufacturer warranties, express representations, and non-waivable consumer protections remain applicable according to their terms and governing law.

No disclaimer in these Terms is intended to contradict a binding express warranty or eliminate legal protections that cannot lawfully be waived.

13. Returns, Exchanges, and Order Cancellations

Returns, exchanges, and cancellation requests are governed by MedCare Mobility’s applicable published return and refund policies, together with any product-specific disclosures provided before purchase.

Because medical equipment varies significantly in size, condition requirements, hygiene considerations, manufacturer policies, and shipping arrangements, eligibility may differ by product category.

Depending on the product and circumstances, applicable conditions may address:

Return eligibility and timeframes.
Original packaging requirements.
Product condition and usage.
Manufacturer return authorization.
Restocking charges disclosed under the applicable policy.
Original and return shipping costs.
Nonreturnable or specially ordered products.
Cancellation restrictions for processed or customized orders.

Customers should review the applicable return conditions before purchasing.

No return restriction, restocking charge, or cancellation condition will override refund, warranty, or consumer rights required by law.

14. Accessories, Replacement Parts, and Compatibility

MedCare Mobility offers accessories, replacement components, and related equipment intended for use with various manufacturer products.

Compatibility may depend on model number, manufacturing date, equipment configuration, dimensions, or manufacturer requirements.

Customers should verify compatibility before purchasing replacement parts or accessories.

Use of incompatible components, unauthorized modifications, or accessories outside manufacturer recommendations may create safety risks or affect warranty coverage.

Where uncertainty exists, customers are encouraged to contact us with the relevant manufacturer and model information before ordering.

MedCare Mobility is not responsible for losses arising solely from independently selected incompatible components or unauthorized modifications where we have not made an inaccurate representation or otherwise incurred legal responsibility.

15. Installation, Assembly, and Third-Party Services

Certain products may be delivered unassembled or require installation, setup, adjustment, or professional assistance.

Unless specifically included in the purchased product or service, installation, assembly, training, and equipment setup are not automatically included.

Where third-party installation or delivery services are arranged, the scope of those services will depend on the applicable agreement.

Customers should ensure that equipment requiring specialized installation or setup is handled by appropriately qualified personnel.

MedCare Mobility does not warrant the independent work of unrelated third-party service providers unless expressly stated in writing.

Nothing in this section eliminates legal responsibility MedCare Mobility may have for services it directly performs, contracts to provide, or negligently arranges.

16. Website Content and Educational Resources

Our Website may provide buying guides, comparison charts, product knowledge bases, educational articles, frequently asked questions, and other informational resources.

These materials are intended to help customers better understand medical equipment categories, product features, and purchasing considerations.

We strive to maintain accurate, relevant, and useful content. However, information may change as manufacturers revise products, specifications, recommendations, or availability.

Educational content is not a substitute for individualized professional medical advice.

We do not guarantee that informational content is suitable for every person’s health circumstances or equipment needs.

Customers should verify critical specifications and consult qualified professionals where appropriate.

17. Third-Party Websites and Services

Our Website may contain links to manufacturers, financing providers, payment services, educational resources, and other independent websites.

These third-party services may be governed by separate terms and privacy policies.

MedCare Mobility does not control the content, security, availability, or independent practices of unrelated third-party websites.

A link to an external website does not necessarily constitute an endorsement of every statement, product, or service offered there.

18. Intellectual Property

Website content, including original text, graphics, layouts, branding, educational materials, and other proprietary content, is owned by MedCare Mobility or used with appropriate rights or permissions.

Manufacturer names, logos, product photographs, trademarks, and technical materials may remain the property of their respective owners.

You may access Website content for lawful personal research and purchasing purposes.

Unauthorized reproduction, redistribution, commercial exploitation, or misuse of protected materials is prohibited except where permitted by applicable law or authorized by the relevant rights holder.

19. Customer Accounts and Information

Customers are responsible for providing accurate contact, billing, shipping, and order information.

If you create an account, you are responsible for maintaining the confidentiality of your login credentials and notifying us of suspected unauthorized access.

We may contact customers to verify orders, resolve delivery questions, or address account-related concerns.

Our collection and handling of personal information are described in our Privacy Policy.

20. Limitation of Liability

To the fullest extent permitted by applicable law, MedCare Mobility and its officers, employees, representatives, and service providers shall not be liable for indirect, incidental, special, consequential, exemplary, or punitive damages arising from Website use or a transaction, where such damages may lawfully be excluded.

This limitation may include qualifying claims for lost profits, business interruption, or other consequential economic losses.

Where legally permissible, MedCare Mobility’s aggregate liability for direct contractual damages arising from a particular purchase shall not exceed the amount paid to MedCare Mobility for the product or transaction giving rise to the claim.

These limitations do not apply to personal injury, death, product liability claims, fraud, gross negligence, willful misconduct, or other matters to the extent that limiting such liability is prohibited by applicable law.

Nothing in these Terms excludes liability for MedCare Mobility’s own negligence or breach of legal duties where such liability cannot be excluded.

These provisions are intended to allocate contractual risk only within the boundaries permitted by applicable law.

21. Indemnification for Unlawful Conduct

To the extent permitted by applicable law, users agree to indemnify and hold harmless MedCare Mobility LLC and its representatives against third-party claims, losses, or reasonable expenses arising directly from the user’s unlawful conduct, intentional misuse of the Website, infringement of third-party rights, or material violation of these Terms.

This provision does not require a consumer to indemnify MedCare Mobility for the Company’s own negligence, defective products, statutory violations, or other conduct for which shifting responsibility would be prohibited by law.

22. Events Beyond Reasonable Control

MedCare Mobility may experience operational disruptions arising from circumstances beyond its reasonable control.

Examples may include severe weather, natural disasters, transportation interruptions, carrier disruptions, manufacturer shutdowns, supply shortages, labor disruptions, governmental restrictions, cyber incidents, or widespread technology outages.

We will make reasonable efforts to communicate material disruptions affecting customer orders.

Such events do not eliminate legally required refund, delivery, or consumer protection obligations.

23. Dispute Resolution and Governing Law

We encourage customers to contact MedCare Mobility directly regarding concerns about orders, products, warranties, or services.

Our goal is to address issues fairly and efficiently whenever possible.

These Terms are governed by the laws of the State of New York, without regard to conflict-of-law principles, except where mandatory consumer protection laws or other applicable legal requirements provide otherwise.

Any dispute-resolution procedure, venue requirement, or jurisdictional provision is subject to applicable federal and state law and any non-waivable rights available to consumers.

Nothing in these Terms prevents a customer from exercising rights or pursuing remedies that cannot legally be restricted.

24. Changes to These Terms

MedCare Mobility may revise these Terms periodically to reflect changes in our business, product offerings, technology, policies, or legal requirements.

The most current version will be published on this page with an updated effective date.

Changes generally apply prospectively and do not retroactively alter completed purchases or existing contractual rights without a lawful basis.

Where additional notice or consent is legally required, we will provide it.

25. Severability

If any provision of these Terms is determined to be unlawful, invalid, or unenforceable, that provision will be limited or severed to the extent necessary under applicable law.

The remaining provisions will continue in effect to the extent legally permissible.

26. Entire Agreement and Related Policies

These Terms, together with applicable policies and product-specific conditions presented or incorporated at the time of purchase, constitute the governing terms for Website use and transactions with MedCare Mobility.

Related policies may include our Privacy Policy, Shipping Policy, Returns and Refunds Policy, and warranty information.

If a product-specific written agreement or mandatory legal requirement conflicts with these general Terms, the applicable specific agreement or controlling legal requirement will govern to the extent of that conflict.

27. Contact Information

For questions regarding these Terms, product purchases, warranty assistance, or customer service, please contact: