Shipping and Return Questions

Most in-stock medical equipment orders are processed within approximately 1–3 business days. Once shipped, many standard deliveries arrive within an additional 3–7 business days, depending on the destination and carrier.

Processing includes order verification, warehouse preparation, packaging, and coordination with our manufacturers or distribution partners.

Certain products, including hospital beds, patient lifts, oversized medical equipment, specialty mattresses, and manufacturer-direct shipments, may require additional preparation or coordination before leaving the warehouse.

We understand that medical equipment is often needed urgently. If you have a specific delivery deadline, we strongly encourage you to contact our live support team before ordering so we can help verify product availability and estimated fulfillment times.

Large and specialized medical equipment may require additional processing because of freight scheduling, manufacturer preparation, or product-specific lead times.

For example, hospital beds, heavy patient lifts, medical recliners, and other oversized equipment often ship through freight carriers rather than standard parcel services. Preparing these shipments and coordinating carrier pickup can add several business days.

Specialty medical mattresses, customized equipment, and certain manufacturer-direct products may also require additional processing or availability confirmation.

These additional steps help ensure that the equipment is properly prepared and transported using an appropriate delivery method.

If you're purchasing equipment for an upcoming hospital discharge, home care arrangement, or another time-sensitive situation, please contact MedCare Mobility before placing your order. We'll gladly help you review available options and estimated lead times.

Shipping costs vary depending on the medical equipment, manufacturer, package size, weight, and delivery destination. Some products may qualify for free or promotional shipping, while others require a shipping charge.

Larger products such as hospital beds, patient lifts, medical recliners, and certain mobility equipment may require freight transportation, which can involve additional costs.

We work to keep shipping charges competitive and clearly communicate applicable costs during the purchasing process.

Customers can also explore our medical equipment coupons and special offers or ask our live chat agents about available savings.

For more information, please review our Shipping & Return Policy.

Yes. MedCare Mobility serves customers throughout the United States through our network of manufacturers, distribution warehouses, and shipping partners.

We supply home medical equipment and mobility aids to individuals, families, caregivers, and healthcare organizations nationwide.

Orders shipping to Alaska, Hawaii, remote locations, or limited-access destinations may require additional shipping charges or special delivery arrangements.

If additional charges are necessary after an order is reviewed, our team will contact you before proceeding whenever additional payment is required.

For a shipping estimate to your location, speak with our live support team.

Hospital beds, patient lifts, large medical recliners, wheelchair ramps, and other oversized equipment may be delivered by freight carrier.

Freight delivery differs from standard package delivery because large medical equipment may be transported on a pallet or require specialized handling.

Unless a specific delivery service is included with your order, standard freight delivery does not automatically include inside delivery, assembly, installation, or packaging removal.

We recommend reviewing the delivery details for your selected product and contacting our team if you need additional assistance.

White glove delivery services may also be available for customers who need additional delivery or setup assistance, subject to location, equipment type, and a separate quote.

Yes. MedCare Mobility can help arrange white glove delivery services through experienced third-party delivery and installation providers across the United States.

Depending on the product, location, and available service provider, white glove options may include inside delivery, equipment placement, assembly, and other setup assistance.

These services are arranged separately and require an individualized quote. Pricing and availability depend on the equipment, delivery address, and specific services requested.

If you need a hospital bed delivered into a bedroom, assistance assembling large medical equipment, or another specialized delivery arrangement, please contact us before placing your order.

Call 585-505-6665 or chat with our customer support team to request a white glove delivery quote.

White glove services are subject to third-party provider availability. The specific services included will be confirmed with your quote.

Assembly requirements depend on the type of medical equipment and the specific manufacturer or model. Many mobility aids arrive fully assembled or require only limited setup, while larger equipment may require more extensive assembly.

For example, certain rollators, wheelchairs, and mobility scooters may require simple unfolding or attachment of included components. Hospital beds and other large medical equipment may require more involved assembly.

Before purchasing, our team can help you understand the assembly requirements for a particular product and whether professional setup assistance may be available.

You can also explore our Medical Equipment Knowledge Base for educational information about different types of equipment.

Expedited shipping may be available for certain medical equipment orders, depending on product availability, manufacturer processing requirements, and carrier services.

Express delivery options are generally quoted individually rather than offered at a fixed rate.

Some oversized or freight-shipped products may have limited expedited options because of specialized transportation requirements.

If you urgently need a hospital bed, patient lift, wheelchair, mobility scooter, or another medical equipment product, please contact our team before ordering.

We'll help check available inventory, estimated processing times, and possible expedited delivery arrangements without promising an unconfirmed delivery date.

Tracking information is generally sent by email once your medical equipment order has been processed by the shipping carrier.

If you haven't received tracking information yet, your order may still be undergoing warehouse preparation, manufacturer processing, or freight pickup coordination.

For the quickest assistance, you can reply directly to your order confirmation email. This helps our team identify your purchase and review its current status.

You can also contact our live chat support, email info@medcaremobility.com, or call 585-505-6665.

If your order is taking longer than expected, please contact MedCare Mobility so we can help review its status and available shipping information.

Some delays may occur because of manufacturer lead times, warehouse processing, freight carrier scheduling, weather, or transportation conditions.

We understand that medical equipment can be essential for daily care, and our team will help you obtain available updates and understand the next steps.

The easiest way to reach us is to reply to your order confirmation email with your order number and question.

Alternatively, use our live customer support chat or call 585-505-6665.

If your order arrives damaged, please notify MedCare Mobility within 48 hours of delivery. Prompt reporting helps us coordinate with the shipping carrier and manufacturer while their claim procedures are still available.

To help us resolve the issue efficiently:

1. Keep the original shipping carton, pallet, protective materials, and packaging.
2. Take clear photographs of the damaged equipment and any visible packaging damage.
3. Contact our customer support team with your order number and a description of the issue.
4. Do not discard, return, or attempt to repair the equipment until you've received appropriate instructions.

If you receive an incorrect item or believe your product has a manufacturing defect, please contact us as well.

We take legitimate delivery and product issues seriously and will work with the appropriate manufacturer or carrier to pursue an available resolution, which may include replacement components, repair, or other remedies depending on the circumstances.

Email info@medcaremobility.com or contact live support.

If you need to cancel or modify an order, please contact MedCare Mobility as soon as possible. Whether a cancellation is possible depends on the order's processing and shipment status.

If the order has not yet entered a stage that prevents cancellation, our team can review your request and advise you on the available options.

Once equipment has shipped, a cancellation may need to be handled under the applicable return policy, including potential shipping and restocking charges.

Custom, configured, made-to-order, and certain special-order products may not be cancelable once manufacturer processing, production, or customization has begun.

For assistance, reply to your order confirmation email or contact our support team immediately.

MedCare Mobility offers a 30-day return window for most eligible medical equipment products, subject to manufacturer requirements and product-specific exclusions.

Eligible products may include wheelchairs, mobility scooters, walkers, rollators, patient lifts, hospital beds, selected medical mattresses, medical recliners, and other qualifying equipment.

To qualify for a standard return, merchandise must be brand-new, unused, complete, and in its original manufacturer packaging, with all included accessories and components.

We strongly recommend requesting a Return Authorization (RA) within 14 days of delivery to allow sufficient time for approval, return transportation, and receipt within the 30-day return period.

Approved returns are generally subject to a manufacturer-dependent restocking fee of 15%–20%, along with applicable shipping charges.

Please review our complete Shipping & Return Policy before purchasing for full eligibility requirements and exclusions.

To return eligible medical equipment, you must first contact MedCare Mobility and receive an approved Return Authorization (RA). Please do not ship merchandise back before receiving return instructions.

Our team will review the product's return eligibility, applicable manufacturer requirements, and the correct return shipping address.

Because many products ship directly from manufacturer or distributor warehouses, the authorized return address may differ from the address on the original shipping label.

Once return instructions or a return label have been issued, the merchandise must be shipped within 72 hours unless we provide different instructions in writing.

We encourage customers to begin the return process as early as possible, ideally within the first 14 days after delivery.

To request authorization, email info@medcaremobility.com or speak with our live chat agents.

Yes. Approved standard returns are subject to a restocking fee generally ranging from 15% to 20% of the applicable product price, depending on the manufacturer and equipment type.

These fees reflect charges assessed by manufacturers or distribution warehouses when equipment is returned. Under our stated standard policy, the restocking fee does not exceed 20%.

Customers are also responsible for applicable shipping costs associated with standard returns, including return transportation.

In some cases, MedCare Mobility may be able to arrange return shipping or provide a prepaid return label, with the applicable cost deducted from the refund.

If you'd like to understand the return charges for a particular hospital bed, wheelchair, mobility scooter, patient lift, or other product before purchasing, please contact us.

We'll be happy to help clarify the applicable manufacturer return requirements whenever that information is available.

Certain medical equipment products are non-returnable because of hygiene, safety, customization, or manufacturer restrictions.

Products generally excluded from standard returns include:

• Medical equipment parts and accessories.
• Wheelchair cushions and support accessories.
• Patient lift slings.
• Custom, configured, or made-to-order products.
• Products specifically identified as non-returnable on their product pages.

Return eligibility for other equipment, including specialty mattresses and certain manufacturer-direct products, may depend on the specific product and manufacturer.

If a non-returnable product arrives damaged, defective, or incorrect, please contact us promptly. We will help review the issue under the applicable shipping damage, manufacturer, or warranty procedures.

We encourage customers to verify product dimensions, compatibility, and specifications before purchasing. Our team is happy to help answer these questions.

Refunds are processed after approved returned merchandise has been received and inspected by the applicable manufacturer or distribution warehouse.

The receiving facility must confirm that the equipment meets the return requirements, including unused condition, complete original packaging, and all included components.

Applicable restocking fees, shipping charges, and other authorized return-related costs will be deducted from the eligible refund amount.

If the merchandise is used, damaged, incomplete, or otherwise not accepted as new and resalable, the return may be refused or the refund may be reduced according to the manufacturer's assessment.

Processing times may vary depending on the manufacturer, warehouse inspection, and payment provider.

If you have questions about an existing return or refund, reply to your original order email or contact MedCare Mobility support.