Shoprider Echo 3 Wheel Scooter
$999.99
✔ Three-Piece Portable Disassembly Design
✔ Heaviest Piece Only 40 lbs
✔ 250 lb Maximum Weight Capacity
✔ Up to 8-Mile Driving Range
✔ Swivel Seat for Easier Transfers
✔ Solid Flat-Free Mobility Tires
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Description
Shoprider Echo+ Three-Wheeled Mobility Scooter – Lightweight, Portable & Easy to Transport
The Shoprider Echo+ Three-Wheeled Mobility Scooter is a lightweight portable mobility scooter designed for users who want powered mobility without the bulk and transportation challenges of a full-size scooter. With a 250 lb weight capacity, three-piece disassembly, a heaviest piece of only approximately 40 lbs, swivel seat, curved adjustable tiller, quick-connect battery pack, solid flat-free tires, and a larger front basket, the Echo+ is built around convenient everyday travel.
For users comparing a 3 wheel disability scooter for shopping, appointments, travel, or everyday mobility, the Echo+ offers an especially practical combination of compact dimensions and transportability. The scooter measures approximately 22 inches wide × 39 inches long and weighs approximately 73 lbs as a complete unit, yet it separates into three main pieces so individual components can be handled more easily for transportation and storage.
The Echo+ also addresses several everyday usability needs that matter on a portable scooter. Its swivel seat can make getting on and off easier, the curved T-bar tiller creates additional legroom, the battery pack connects and disconnects quickly, and the enlarged front basket provides convenient storage for personal belongings. With a maximum speed of approximately 3.8 mph and a published range of up to 8 miles, the Echo+ is designed for practical short-distance mobility while remaining compact enough for users who regularly travel away from home.
Why the Shoprider Echo+ Three-Wheeled Mobility Scooter Stands Out
The biggest advantage of the Echo+ is that Shoprider designed it specifically around portability, compact storage, and uncomplicated everyday mobility. Larger scooters may provide greater speed, range, suspension, and outdoor capability, but their size and weight can make spontaneous vehicle transportation difficult. The Echo+ takes the opposite approach.
Its three-piece disassembly system allows the scooter to separate into manageable sections, with the heaviest component weighing approximately 40 lbs. This can make it much more practical for suitable users or caregivers to load the scooter into an appropriately sized vehicle and take powered mobility along for shopping trips, appointments, family visits, vacations, and other outings.
- ✔️ Three-piece portable scooter design
- ✔️ Heaviest piece approximately 40 lbs
- ✔️ 250 lb maximum weight capacity
- ✔️ Swivel seat for easier access
- ✔️ Solid flat-free mobility tires
- ✔️ Up to 8-mile driving range
Three-Piece Disassembly for Easier Transportation
The Shoprider Echo+ disassembles into three main components for transportation and storage. This is one of its most important advantages over a conventional full-size mobility scooter.
Rather than requiring the entire 73 lb scooter to be lifted as one unit, the Echo+ can be separated so the individual components can be handled independently. The heaviest piece weighs approximately 40 lbs, significantly reducing the amount of weight that must be handled at one time.
This design makes the Echo+ particularly attractive for shoppers searching for an electric scooter for sale 3 wheeler that can accompany them away from home without requiring the transportation setup associated with much larger mobility scooters.
Compact Design for Vehicle & Trunk Transport
The Echo+ was developed for users on the go. Its compact dimensions and disassembling frame allow it to be stored and transported much more easily than a large full-size scooter.
At approximately 39 inches long and 22 inches wide, the Echo+ occupies a relatively small footprint. Once disassembled, its three primary components can be positioned separately inside a compatible vehicle cargo area or trunk.
Actual vehicle fit varies considerably, so users should measure their available trunk or cargo space before ordering. Individual lifting ability should also be considered because the heaviest component weighs approximately 40 lbs.
Lightweight 73 lb Complete Scooter
The Shoprider Echo+ has a listed total unit weight of approximately 73 lbs, although final weight can vary depending on installed options.
More importantly for transportation, users do not normally need to handle all 73 lbs simultaneously. The scooter’s three-piece construction distributes that weight across separate components, with the largest individual piece weighing approximately 40 lbs.
This combination of relatively low total weight and component-level disassembly is what makes the Echo+ a genuine travel-oriented three-wheeled mobility scooter rather than simply a smaller full-size scooter.
250 lb Maximum Weight Capacity
Despite its lightweight construction, the Shoprider Echo+ supports users weighing up to 250 lbs. This provides useful capacity for a compact scooter designed primarily around portability.
Weight capacity should be evaluated together with rider dimensions, seating requirements, balance, transfer ability, and intended use. Users who require substantially greater capacity or larger seating may be better served by a full-size or heavy-duty mobility scooter.
Swivel Seat for Easier Entry & Exit
The Echo+ comes standard with a swivel seating system. Instead of requiring the rider to approach the seat exclusively from the front and maneuver around the tiller, the seat can rotate to provide another position for entering or exiting the scooter.
This can be especially useful for riders who find turning their body around a fixed forward-facing scooter seat inconvenient. Once seated, the seat can be returned to the proper driving position before operating the scooter.
Standard 17″ × 14″ Stadium-Style Seat
The current Shoprider order form identifies the SF171413B 17″W × 14″D stadium-style seat as the standard Echo+ seating configuration. This compact seat complements the scooter’s travel-oriented dimensions and lightweight design.
Users who need a different seating configuration have several factory-listed upgrade choices. Shoprider currently lists an 18″W × 16″D stadium-style seat, 17″W × 16″D Fish-On style seat, 15″W × 14″D Fish-On style seat, and 16″W × 16″D seat pan with reclining captain-style back. Seat upgrades are optional and carry an additional charge.
If you need a different Echo+ seat size or seating configuration, call MedCare Mobility at 585-505-6665 or chat with a live agent before ordering. We can help determine which currently available Shoprider seating option is appropriate and confirm compatibility and upgrade pricing.
Curved T-Bar Tiller Provides More Legroom
The Echo+ uses a curved T-bar tiller designed to provide additional space around the rider’s knees and legs. On a compact scooter, thoughtful use of the available space can make a meaningful difference in rider positioning.
The tiller is also adjustable, allowing its position to be changed for greater user comfort. Together, the curved shape and adjustability help accommodate different rider proportions while preserving the Echo+’s compact overall footprint.
Larger Front Basket for Everyday Storage
The Echo+ comes standard with a larger front basket for convenient storage of appropriately sized personal items. Because the basket sits directly in front of the rider, frequently used belongings can remain easily accessible during an outing.
This is particularly useful when the scooter is used for shopping, appointments, facility mobility, or travel where the rider may want quick access to a small bag, personal belongings, or other suitable lightweight items.
Quick-Connect Battery Pack
Shoprider equips the Echo+ with a quick-connect battery pack, supporting the scooter’s emphasis on easy setup, disassembly, transportation, and storage.
The current configuration uses two 12V 10Ah batteries. Shoprider lists each battery at approximately 7 lbs, although exact battery amperage and weight can vary slightly depending on the battery manufacturer.
The removable battery arrangement helps simplify handling when the scooter is being prepared for transportation or charging.
Up to 8-Mile Driving Range
The Shoprider Echo+ provides a published driving range of up to 8 miles after the initial break-in period of the scooter and batteries.
This range is appropriate for the Echo+’s role as a compact portable scooter intended primarily for shorter everyday outings rather than extended long-distance community travel.
Actual driving range varies according to battery condition, rider weight, terrain, inclines, temperature, operating conditions, driving habits, maintenance, and overall unit care. Users who routinely need substantially longer travel between charges may want to consider a larger mobility scooter with higher-capacity batteries.
3.8 MPH Maximum Speed
The Echo+ has a listed maximum speed of approximately 3.8 mph. This moderate speed is consistent with the scooter’s intended role as a compact mobility aid for controlled everyday travel.
The combination of 3.8 mph maximum speed, compact dimensions, and three-wheel configuration makes the Echo+ particularly relevant for users who value maneuverability and transportability rather than the higher speeds offered by larger outdoor mobility scooters.
Solid Flat-Free Tires
The Echo+ comes standard with solid flat-free tires, eliminating the need to maintain air pressure and reducing concern about pneumatic tire punctures during everyday use.
The scooter uses an 8-inch front caster and 8-inch drive wheels. The solid tire configuration is particularly practical for a portable scooter because it emphasizes low-maintenance reliability and avoids the inconvenience of dealing with a flat pneumatic tire while traveling away from home.
2-Inch Ground Clearance
The Echo+ provides approximately 2 inches of ground clearance. This specification reflects its compact travel-scooter design and should be considered when determining where the scooter will be used.
The Echo+ is best suited to appropriate maintained surfaces rather than demanding off-road terrain. Riders should use additional care around thresholds, surface transitions, uneven pavement, debris, and other obstacles that may approach the scooter’s available ground clearance.
Limited Suspension for Everyday Mobility
Shoprider lists the Echo+ as having limited suspension. This should be distinguished from the full suspension systems found on substantially larger premium or heavy-duty scooters.
The Echo+ prioritizes lightweight construction, portability, and compact dimensions. Users whose primary need is extensive outdoor travel over rough or uneven terrain may benefit from a larger scooter with bigger wheels, greater ground clearance, and a more substantial suspension system.
6° Safe Climbing Angle
Shoprider lists a safe climbing angle of approximately 6 degrees / 10% for the Echo+. This specification should be considered when evaluating ramps and inclines the scooter may encounter.
Actual slope performance and stability can be affected by rider weight, battery condition, surface traction, slope length, weather, and other operating conditions. Always follow Shoprider’s operating instructions when approaching ramps or inclines.
Keyed Ignition System
The Echo+ includes a keyed ignition system. The key is used to control scooter power, providing a simple and familiar way to turn the unit on and off and helping prevent casual unauthorized operation when the key is removed.
2-Amp Off-Board Battery Charger
A 2A off-board charger comes standard with the Echo+. The charger is designed for the scooter’s dual 12V battery configuration and is included with the current factory setup.
Proper charging and battery care are important for maintaining dependable performance and maximizing usable battery life. Users should follow Shoprider’s charging instructions and use compatible charging equipment.
Echo+ Accessories & Seating Upgrades
The Shoprider Echo+ can be further configured with factory-listed accessories and alternative seating. Current optional accessories include a cup holder, small rear basket, cane holder, and 66-inch lap belt. Seating upgrades include 18″W × 16″D stadium-style, 17″W × 16″D Fish-On style, 15″W × 14″D Fish-On style, and 16″W × 16″D seat-pan/captain-back reclining configurations, in addition to the standard 17″W × 14″D stadium-style seat. Seat upgrades and accessories are optional and may add to the final price. For Echo+ accessories, custom seating, or help configuring your scooter, call MedCare Mobility at 585-505-6665 or chat with a live agent.
Shoprider Echo+ vs. Full-Size Mobility Scooters
Shoprider Echo+
- ✔️ Lightweight 73 lb design
- ✔️ Three-piece portable disassembly
- ✔️ 40 lb heaviest component
- ✔️ Compact 22-inch width
- ✔️ Compact 39-inch length
- ✔️ Solid flat-free tires
- ✔️ Easier vehicle transportation
Typical Full-Size Mobility Scooter
- ✔️ Higher typical weight capacity
- ✔️ Longer available driving range
- ✔️ Larger wheels and tires
- ✔️ Greater ground clearance
- ✔️ Larger seating systems
- ✔️ Stronger outdoor capability
- ✔️ More difficult vehicle transport
The Echo+ is generally the stronger choice when portability, compact size, easy storage, and vehicle transportation are the primary priorities. A full-size scooter may be more appropriate when the rider needs greater range, larger seating, higher weight capacity, or more demanding outdoor performance.
Who Is the Shoprider Echo+ Best For?
The Shoprider Echo+ three-wheeled mobility scooter may be particularly well suited to an appropriate user who needs powered mobility but does not want to manage the size and transportation requirements of a full-size scooter.
It may be a strong option for:
- ✔️ Users weighing up to 250 lbs
- ✔️ Frequent vehicle transportation
- ✔️ Shopping and everyday errands
- ✔️ Medical appointments and outings
- ✔️ Users wanting compact storage
- ✔️ Riders preferring swivel seating
- ✔️ Short-distance everyday mobility
- ✔️ Users wanting flat-free tires
Who May Need a Different Mobility Scooter?
The Echo+ is optimized around portability rather than maximum range, capacity, or rugged outdoor performance. Another mobility scooter may be more appropriate when:
- ✔️ Capacity above 250 lbs is needed
- ✔️ Long-distance travel is required
- ✔️ Larger seating is essential
- ✔️ Rough terrain is common
- ✔️ Greater ground clearance is needed
- ✔️ Full suspension is preferred
Users who need these capabilities should consider a full-size or heavy-duty scooter rather than sacrificing important mobility requirements simply to obtain a lighter model.
Common Mobility Needs the Echo+ Addresses
Need: Taking a Scooter in the Car
Solution: The Echo+ separates into three main pieces, with the heaviest component weighing approximately 40 lbs, making vehicle transportation more manageable for users or caregivers capable of safely handling the components.
Need: Easier Scooter Storage
Solution: Its compact 22″W × 39″L footprint and disassembling design reduce the storage space required compared with a full-size mobility scooter.
Need: Easier Entry & Exit
Solution: The swivel seat allows the seating surface to rotate, providing an alternative position for appropriate users when getting on and off the scooter.
Need: More Knee & Leg Space
Solution: Shoprider’s curved T-bar tiller is specifically designed to create additional legroom within the Echo+’s compact frame.
Need: Convenient Personal Storage
Solution: A larger front basket comes standard, providing accessible storage for appropriately sized personal belongings during everyday outings.
Need: Avoiding Flat Tires
Solution: Standard solid flat-free tires eliminate routine tire-pressure maintenance and the risk of conventional pneumatic punctures.
Key Features
- ✔️ Three-wheeled portable mobility scooter
- ✔️ 250 lb maximum weight capacity
- ✔️ Three-piece disassembly system
- ✔️ Approximately 40 lb heaviest piece
- ✔️ Approximately 73 lb unit weight
- ✔️ Compact 22-inch overall width
- ✔️ Compact 39-inch overall length
- ✔️ 3.8 mph maximum speed
- ✔️ Up to 8-mile range
- ✔️ Swivel seating system
- ✔️ Adjustable curved T-bar tiller
- ✔️ Increased tiller legroom
- ✔️ Larger front storage basket
- ✔️ Quick-connect battery pack
- ✔️ Dual 12V 10Ah batteries
- ✔️ Solid flat-free tires
- ✔️ 8-inch front caster
- ✔️ 8-inch drive wheels
- ✔️ 2-inch ground clearance
- ✔️ Limited suspension
- ✔️ Keyed ignition system
- ✔️ 2A off-board charger
- ✔️ Optional seating upgrades
- ✔️ Optional accessories available
Product Specifications
- Brand: Shoprider
- Model: Echo+ / SL73N
- Product Type: Three-Wheeled Mobility Scooter
- Weight Capacity: 250 lbs
- Overall Width: 22″
- Overall Length: 39″
- Unit Weight: Approx. 73 lbs
- Heaviest Piece: Approx. 40 lbs
- Disassembly: Three Main Parts
- Maximum Speed: 3.8 mph
- Driving Range: Up to 8 Miles
- Ground Clearance: 2″
- Safe Climbing Angle: 6° / 10%
- Front Caster: 8″
- Drive Wheels: 8″
- Tires: Solid Flat-Free
- Suspension: Limited
- Battery: 2 × 12V 10Ah
- Battery Weight: Approx. 7 lbs Each
- Battery Pack: Quick Connect
- Battery Charger: 2A Off-Board
- Tiller: Curved T-Bar
- Seat: Swivel Seat
- Standard Seat: SF171413B
- Standard Seat Size: 17″W × 14″D
- Front Basket: Larger Front Basket Included
- Ignition: Keyed Ignition System
- Standard Color: Dark Grey
- Optional Seating: Multiple Seat Sizes and Styles Available
- Optional Accessories: Cup Holder, Small Rear Basket, Cane Holder, 66″ Lap Belt
Unit weight may vary depending on installed options. Exact battery amperage and battery weight can vary slightly depending on battery manufacturer. Published range is after the initial break-in period and can vary depending on rider weight, battery condition, terrain, operating conditions, driving habits, and unit care.
❓ Frequently Asked Questions
What is the Shoprider Echo+?
The Shoprider Echo+ is a lightweight three-wheeled mobility scooter designed around portability and everyday travel. It supports up to 250 lbs, disassembles into three main pieces, has a 40 lb heaviest component, and provides a published range of up to 8 miles.
How much weight can the Echo+ hold?
The Shoprider Echo+ has a maximum user weight capacity of 250 lbs.
Does the Shoprider Echo+ fold?
Shoprider’s current documentation describes the Echo+ as disassembling into three main parts for portability and storage. This is the more precise description of its current transport design.
Can the Echo+ fit in a car trunk?
The Echo+ is designed for portable vehicle transportation and separates into three main components. Whether it fits a specific trunk depends on the vehicle’s available dimensions, so measuring the trunk or cargo area before ordering is recommended.
What is the heaviest piece of the Echo+?
The heaviest component weighs approximately 40 lbs.
How much does the complete Echo+ weigh?
The Echo+ has a listed unit weight of approximately 73 lbs. Final weight can vary depending on installed options.
How fast does the Shoprider Echo+ go?
The Echo+ has a listed maximum speed of approximately 3.8 mph.
How far can the Echo+ travel on a charge?
Shoprider lists a driving range of up to 8 miles after the initial break-in period. Actual range varies based on battery condition, rider weight, terrain, inclines, temperature, driving habits, maintenance, and other operating conditions.
Does the Echo+ have a swivel seat?
Yes. A swivel seating system comes standard and can help provide an easier position for appropriate users when getting on or off the scooter.
What size seat comes standard?
The current Shoprider order form lists the SF171413B 17″W × 14″D stadium-style seat as the standard Echo+ seat.
Can I get a different seat size?
Yes. Shoprider currently lists several seating upgrades, including an 18″W × 16″D stadium-style seat, 17″W × 16″D Fish-On seat, 15″W × 14″D Fish-On seat, and 16″W × 16″D seat-pan/captain-back reclining configuration. Call MedCare Mobility at 585-505-6665 or chat with a live agent to confirm compatibility and pricing.
What type of tires does the Echo+ have?
The Echo+ comes standard with solid flat-free tires, eliminating the need for routine air-pressure maintenance.
What batteries does the Echo+ use?
The current Shoprider configuration uses two 12V 10Ah batteries in a quick-connect battery pack.
What charger comes with the Echo+?
A 2A off-board battery charger comes standard with the current Echo+ configuration.
How wide is the Shoprider Echo+?
The Echo+ measures approximately 22 inches wide and 39 inches long.
What is the Echo+ ground clearance?
The Echo+ provides approximately 2 inches of ground clearance.
Does the Echo+ have suspension?
Yes. Shoprider lists the Echo+ as having limited suspension.
Does the Echo+ come with a basket?
Yes. The Echo+ comes standard with a larger front basket for storing appropriately sized personal items. A small rear basket is also available as an optional accessory.
What accessories are available for the Echo+?
The current Shoprider order form lists a cup holder, small rear basket, cane holder, and 66-inch lap belt as optional accessories. Contact MedCare Mobility at 585-505-6665 or chat with a live agent for current availability, compatibility, and pricing.
Is the Shoprider Echo+ good for travel?
The Echo+ is specifically designed around portability. Its compact dimensions, three-piece disassembly, approximately 40 lb heaviest component, quick-connect battery pack, and 73 lb total unit weight make it a strong option for appropriate users who frequently transport their mobility scooter.
Is a three-wheel mobility scooter easier to maneuver?
A three-wheel configuration can provide a compact steering layout that is useful where maneuverability matters. The Echo+ combines this design with a narrow 22-inch overall width. Users should still consider their individual balance, stability, and operating environment when choosing between three-wheel and four-wheel mobility scooters.
PRODUCT SPECIFICATION
Product Specifications
| Brand | Shoprider |
| Model | Echo+ / SL73N |
| Product Type | Three-Wheeled Mobility Scooter |
| Weight Capacity | 250 lbs. |
| Overall Width | 22″ |
| Overall Length | 39″ |
| Unit Weight | Approx. 73 lbs. |
| Heaviest Piece | Approx. 40 lbs. |
| Disassembly | Three Main Pieces |
| Maximum Speed | 3.8 mph |
| Driving Range | Up to 8 Miles |
| Ground Clearance | 2″ |
| Safe Climbing Angle | 6° / 10% |
| Front Caster | 8″ |
| Drive Wheels | 8″ |
| Tire Type | Solid Flat-Free Tires |
| Suspension | Limited |
| Battery Configuration | 2 × 12V 10Ah Batteries |
| Battery Weight | Approx. 7 lbs. Each |
| Battery Pack | Quick-Connect Battery Pack |
| Battery Charger | 2A Off-Board Charger |
| Tiller Type | Curved T-Bar Tiller |
| Seat Type | Swivel Stadium-Style Seat |
| Standard Seat Model | SF171413B |
| Standard Seat Size | 17″W × 14″D |
| Optional Seat Sizes | 18″W × 16″D, 17″W × 16″D, 15″W × 14″D, 16″W × 16″D |
| Front Storage | Large Front Basket Included |
| Ignition | Keyed Ignition System |
| Standard Color | Dark Grey |
| Optional Accessories | Cup Holder, Small Rear Basket, Cane Holder, 66″ Lap Belt |
Seating & Accessory Note: The Echo+ is available with multiple optional seating configurations and accessories at an additional charge. For seat upgrades, accessories, compatibility, or help configuring your scooter, call MedCare Mobility at 585-505-6665 or chat with a live agent.
Range Note: Published range is after the initial break-in period of the scooter and batteries. Actual range can vary depending on rider weight, battery condition, terrain, inclines, temperature, driving habits, maintenance, and overall unit care.
Weight Note: Unit weight may vary depending on installed options. Battery weights are approximate and may vary slightly by manufacturer.
Shipping & Returns
Shipping & Return Policy
At MedCare Mobility, we understand that purchasing medical and mobility equipment is an important decision. Our goal is to make the ordering, delivery, and return process as clear and straightforward as possible.
Because many of the products we offer are large, specialized, or shipped directly from manufacturer and distributor warehouses, shipping and return requirements may vary somewhat by product and brand. The policy below explains what you can generally expect when ordering from MedCare Mobility.
Shipping & Order Processing
We ship medical and mobility equipment to customers throughout the United States. Orders are processed as quickly as possible, and tracking information is provided once available.
Processing Time
Most in-stock orders are processed within approximately 1–3 business days. Processing may include order verification, warehouse preparation, packaging, and coordination with the manufacturer or distributor.
Some specialty equipment, made-to-order products, oversized items, or products shipping directly from a manufacturer may require additional processing time. Any estimated processing or lead time shown on an individual product page should be considered part of the expected fulfillment timeframe for that item.
Transit & Delivery Time
Once shipped, many standard orders arrive within approximately 3–7 business days. Larger medical equipment, freight shipments, specialty products, and certain manufacturer-direct orders may require additional transit time.
Tracking information will generally be emailed once the shipment has been processed by the carrier. If you have questions regarding the status of your order, please contact us at info@medcaremobility.com.
Alaska, Hawaii & Special Shipping Areas
Orders shipping to Alaska, Hawaii, and certain remote or limited-access areas may be subject to additional shipping charges. If an additional charge is required after your order is reviewed, we will contact you before proceeding whenever additional payment is necessary.
Freight & Oversized Equipment
Hospital beds, patient lifts, large recliners, ramps, and other oversized medical equipment may ship by freight rather than standard parcel service. Unless a specific delivery service is stated on the product page or order, freight delivery does not automatically include inside delivery, assembly, installation, or removal of packaging.
30-Day Return Policy
We want you to feel comfortable ordering from MedCare Mobility. Most eligible products may be returned when a return is requested within 30 days of delivery, subject to the conditions and exclusions outlined below.
Eligible products generally include:
- Electric and power wheelchairs
- Manual and lightweight wheelchairs
- Mobility scooters
- Walkers and rollators
- Patient lifts
- Wheelchair ramps
- Hospital and homecare beds
- Eligible medical mattresses
- Geriatric and medical recliner chairs
- Overbed tables
- Bathroom benches and shower chairs
- Other eligible medical and mobility equipment
Return eligibility can vary by manufacturer and product type. Products specifically identified as non-returnable, custom, made-to-order, or otherwise subject to special return terms are governed by those terms.
Return Authorization
Please contact us before shipping any product back. Returns must first be approved and issued a Return Authorization (RA) and the appropriate return shipping address.
You may request a return by emailing info@medcaremobility.com or contacting our customer service team through the live chat on our website.
Please do not return merchandise to an address shown on the original shipping label unless specifically instructed to do so. Many products ship directly from manufacturer or distributor warehouses, and the correct return location may be different from the original shipping location.
Condition of Returned Merchandise
To qualify for a return and refund, the product must be returned:
- In brand-new and unused condition
- In its complete original manufacturer packaging
- With all manuals, components, hardware, accessories, and included materials
- Without damage, modification, assembly wear, stains, odors, or other signs of use
- In resalable condition upon inspection by the receiving warehouse or manufacturer
We strongly recommend keeping the original box, pallet, protective materials, and packaging until you are certain that you intend to keep the equipment. Large medical equipment can be difficult or impossible to return safely without its original packaging.
Restocking Fees
Approved returns are subject to a mandatory restocking fee, generally ranging from 15% to 20% of the applicable product price. The exact restocking percentage varies depending on the manufacturer, brand, and type of equipment being returned.
These restocking charges are assessed to us by the manufacturer or distributing warehouse when merchandise is returned. MedCare Mobility does not add the fee simply as a return penalty; when the manufacturer requires the charge, we must pass the applicable amount through as part of processing the return.
If you would like to know the applicable restocking percentage for a particular product before ordering, please contact us and we will be happy to help whenever that information is available from the manufacturer.
Return Shipping & Shipping Charges
The customer is responsible for shipping charges associated with the order when making a standard return.
Customers are responsible for arranging for the approved merchandise to be returned to the return address provided with the Return Authorization. In certain cases, we may be able to provide a prepaid return label or coordinate return transportation for your convenience. When provided, the applicable shipping cost may be deducted from the final refund.
Because some medical equipment is oversized or requires freight transportation, prepaid labels or carrier call tags may not be available for every product. Our customer service team will provide the available return instructions when your return is authorized.
Non-Returnable Products
For health, hygiene, safety, customization, and manufacturer-policy reasons, certain products are not eligible for standard returns.
We currently do not accept returns on:
- Parts & accessories
- Wheelchair cushions and support accessories
- Patient lift slings
- Custom or made-to-order products
- Products specifically identified as non-returnable on the product page
If a non-returnable product arrives damaged, defective, or incorrect, please contact us promptly. Non-returnable status does not prevent us from assisting with a legitimate shipping damage, defect, warranty, or fulfillment issue in accordance with the applicable manufacturer and carrier procedures.
Damaged or Incorrect Orders
We take shipping damage seriously and will work with you to help resolve legitimate delivery issues.
If your product arrives damaged, please notify MedCare Mobility within 48 hours of delivery. Whenever possible, retain the shipping carton, pallet, packaging materials, and the product exactly as received and take clear photographs of the packaging and any visible damage.
Reporting damage promptly is important because carriers and manufacturers have limited timeframes for filing freight and shipping claims.
If you receive an incorrect product or believe there is a manufacturer defect, please contact us before returning or disposing of any merchandise or packaging so that we can provide the appropriate instructions.
Refused Deliveries
Please contact us before refusing a delivery unless the shipment has obvious significant freight damage and the carrier is documenting the damage at delivery.
A shipment that is refused for reasons unrelated to verified shipping damage may be treated as a standard return. Applicable restocking and shipping charges may therefore be deducted from the refund.
Return Shipping Deadline
Once a return has been approved and return instructions or a return label have been issued, the merchandise must be shipped within 72 hours unless MedCare Mobility provides different instructions in writing.
This is particularly important when a return is approaching the end of the applicable return period. Returns shipped outside the authorized timeframe may be refused by the manufacturer or warehouse and may no longer qualify for a refund.
Refund Processing
Refunds are processed after the returned merchandise has been received and inspected by the applicable warehouse or manufacturer and the return has been confirmed to meet the return requirements.
The applicable restocking fee, shipping charges associated with the order, and any other authorized return-related charges will be deducted from the amount eligible for refund.
If returned merchandise is used, damaged, incomplete, missing original packaging or components, or otherwise returned in a condition that prevents the manufacturer or warehouse from accepting it as new and resalable merchandise, the return may be refused or the refund may be reduced in accordance with the manufacturer’s assessment.
Custom & Made-to-Order Products
Products identified as custom, configured, made-to-order, special-order, or manufactured specifically for the customer cannot generally be canceled once production or manufacturer processing has begun and are not eligible for standard returns.
For custom products, cancellation may only be possible during the initial processing period and before production or customization begins. Because production schedules vary by manufacturer, we encourage customers to contact us immediately if a change is required.
If a custom product arrives damaged or has a legitimate manufacturing defect, we will work with the manufacturer to pursue the appropriate resolution, replacement components, repair, or other available remedy under the applicable manufacturer policy or warranty.
Questions Before Ordering?
Medical equipment can vary considerably in size, configuration, compatibility, and intended use. If you are unsure whether a product will work for your needs, we strongly encourage you to contact us before placing your order.
Our team is happy to help review product specifications, dimensions, options, compatibility, and available manufacturer information so you can make a more informed purchasing decision and reduce the possibility of needing a return.
For shipping, return, or product questions, contact us at info@medcaremobility.com or speak with us through the live chat on our website.
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divided leg slings, mesh slings, patient lift slings, Patient Transfer Lifts & Sling
Graham-Field Universal Slings
$89.00-
Select options This product has multiple variants. The options may be chosen on the product pageQuick View
On Sale!
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mobility scooter for adults, 3 wheel mobility scooters for adults
Amigo Shabbat Mobility Scooter
$3,999.00-
Select options This product has multiple variants. The options may be chosen on the product pageQuick View -
Bath Safety Products, Best Shower Chair For Elderly
Carex Adjustable Bath & Shower Seat with Back
Original price was: $80.00.$65.00Current price is: $65.00.-
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Bath Safety Products, Toilet Seat Risers
Carex Classics Raised Toilet Seat with Armrests
Original price was: $59.00.$45.00Current price is: $45.00.-
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Bath Safety Products, Commode Potty Chair
Carex Classics Steel Commode
Original price was: $79.00.$49.00Current price is: $49.00.-

