Shoprider Flagship Enclosed Electric Scooter – All-Weather Mobility Scooter
$7,495.00
✔ Enclosed All-Weather Mobility Design
✔ Key-Locking Removable Side Doors
✔ Windshield Wiper and Washer System
✔ Full Suspension for Smoother Riding
✔ Reclining Swivel Captain’s Seat
✔ 350 lb Maximum User Weight
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Description
Shoprider Flagship Enclosed Electric Scooter – Luxury All-Weather Mobility
The Shoprider Flagship Enclosed Electric Scooter is a premium four-wheel mobility scooter built for users who want substantially more weather protection, comfort, and equipment than a conventional open mobility scooter can provide. Its distinctive canopy enclosure, removable locking doors, windshield, windshield wiper and washer system, complete lighting package, full suspension, reclining captain’s seat, and powerful 2 HP motor create a uniquely equipped mobility platform for year-round everyday transportation.
For shoppers searching for a fully enclosed mobility scooter, the Flagship stands apart because its enclosure is integrated into the scooter rather than simply adding a small overhead canopy. The cabin-style design helps shield the rider from common weather exposure, while the sturdy key-locking removable doors provide both protection and convertibility. When conditions allow, the doors can be removed to create a more open riding experience.
The Flagship is also built as a substantial full-size mobility scooter. It supports users up to 350 lbs, reaches a listed maximum speed of approximately 7 mph, uses four 12.5-inch tires, includes full suspension, and comes standard with dual 12V 75Ah batteries and an 8A off-board charger. Inside the enclosure, the rider benefits from a reclining, swiveling and sliding captain’s seat along with adjustable steering and tiller positioning.
Why the Shoprider Flagship Enclosed Scooter Stands Out
The Flagship is not simply a standard mobility scooter with a roof. Shoprider designed it as a luxury enclosed mobility scooter with an integrated combination of weather protection, rider comfort, lighting, suspension, seating adjustability, and driving controls.
Its most distinctive equipment includes the canopy enclosure, removable locking doors, windshield wiper and washer, headlights, front and rear indicators, full suspension, Delta tiller, reclining captain’s seat, and 2 HP motor. Together, these features make the Flagship particularly relevant for users who want a more protected mobility solution for regular community travel.
- ✔️ Enclosed all-weather mobility design
- ✔️ Locking removable cabin doors
- ✔️ Windshield wiper and washer
- ✔️ Full suspension for ride comfort
- ✔️ Reclining adjustable captain’s seat
- ✔️ Complete front and rear lighting
Enclosed Canopy for Greater Weather Protection
The defining feature of the Shoprider Flagship is its enclosed canopy design. Conventional mobility scooters leave the rider exposed overhead and around the sides, while the Flagship surrounds the seating area with a cabin-style structure intended to provide greater protection during changing weather conditions.
This makes the Flagship especially compelling for riders who use their scooter regularly outdoors and do not want every unexpected change in weather to immediately end an outing. The enclosure also provides a more substantial sense of separation from wind and outside conditions than a standard open scooter.
Weather protection should not be interpreted as permission to operate in unsafe weather, flooding, deep water, ice, severe storms, or other hazardous conditions. Shoprider’s operating and safety guidance should always be followed.
Key-Locking Removable Doors
The Flagship’s sturdy removable doors add another level of protection and flexibility to the enclosure. The doors are key locking, providing additional security when the scooter is parked or stored.
Just as importantly, the doors are removable. This gives the rider greater flexibility to configure the scooter according to weather and personal preference rather than being permanently committed to a closed cabin.
During colder or less favorable conditions, the doors can help provide a more enclosed riding environment. During suitable warmer weather, removing the doors can create a more open-air experience while retaining the Flagship’s overhead canopy and windshield structure.
Windshield Wiper & Washer System
One of the Flagship’s most unusual mobility-scooter features is its operational windshield wiper and washer system. Shoprider incorporates a windshield wiper along with a washer-fluid reservoir beneath the hood area.
This gives the rider a practical way to help maintain visibility through the windshield when appropriate operating conditions require it. The hood area also incorporates the charging connection and access associated with the wiper-fluid system.
Very few conventional mobility scooters provide this level of weather-oriented equipment, making the wiper and washer system an important distinction for shoppers specifically researching an enclosed electric scooter.
Complete Lighting System with Indicators
The Shoprider Flagship comes equipped with a fully operational lighting system. The scooter includes front headlights and indicators along with rear lights and indicators, giving the rider greater visibility and directional signaling capability during appropriate operation.
The Delta tiller control area provides access to the lighting and indicator functions along with hazard lights, horn, speed controls, battery-level indicator, key switch, and driving controls.
These features are particularly valuable on a scooter intended for regular outdoor and community mobility. They improve visibility and communication but do not make the Flagship a licensed motor vehicle or authorize operation where mobility scooters are prohibited.
Full Suspension for a Smoother Luxury Ride
The Flagship features full suspension, helping distinguish it from mobility scooters with limited or no suspension systems. Suspension helps reduce the amount of vibration and movement transferred to the rider as the scooter travels across appropriate everyday surfaces.
This is especially important for a larger premium scooter intended for longer periods of use. Combined with the Flagship’s 12.5-inch wheels and captain’s seating, the suspension system contributes to the comfortable ride expected from Shoprider’s luxury enclosed scooter platform.
Reclining, Swiveling & Sliding Captain’s Seat
Inside the Flagship enclosure is a reclining captain’s seat designed to provide substantially more support and adjustability than a basic scooter seat.
The seat can swivel and slide, allowing the rider to adjust its position and providing additional flexibility when entering, exiting, or establishing a comfortable driving position. The reclining seat adjustment allows the backrest angle to be changed according to the available adjustment range.
The current Shoprider order form identifies the standard seating configuration as the SV201820RB 20″W × 18″D captain’s seat, providing a full-size seating surface for the Flagship’s luxury mobility platform.
Adjustable Tiller & Steering Position
The Flagship provides more than basic steering adjustment. Shoprider identifies both tiller steering-column adjustment and steering-wheel angle adjustment among the scooter’s primary features.
The tiller angle can be positioned using the adjustment mechanism at its base, allowing the rider to select an appropriate steering position. Combined with the sliding seat, this provides multiple ways to configure the relationship between the rider, seat, steering controls, and footrest.
This adjustability is particularly useful when matching a full-size Flagship enclosed mobility scooter to different rider heights, arm lengths, seating positions, and comfort preferences.
Delta Tiller with Comprehensive Driving Controls
The Flagship uses a Delta-style tiller with the primary operating controls positioned within reach of the rider. The control panel includes speed adjustment, a high/low speed switch, battery-level indicator, indicators, hazard lights, lighting controls, horn, key switch, and finger-lever driving controls.
Shoprider provides a speed-control range from 1 through 10 together with a high/low switch, creating multiple selectable speed settings so the rider can reduce or increase the permitted driving speed according to the environment.
The right-hand lever controls forward movement and the left-hand lever controls reverse movement. Releasing the drive control allows the scooter’s automatic electromagnetic brake to engage as the unit decelerates to a stop.
350 lb Maximum User Weight
The Shoprider Flagship has a listed maximum suggested user weight of 350 lbs on level ground. This provides greater capacity than many lighter travel scooters while supporting the Flagship’s full-size seating and substantial enclosed design.
Weight capacity should be considered together with rider dimensions, transfer ability, seating requirements, operating environment, slope conditions, and the weight of items regularly carried on the scooter.
Powerful 2 HP Motor
The Flagship’s technical specifications list a 2 horsepower motor, providing the drive system required for this substantially larger enclosed scooter.
Shoprider combines the direct-drive transaxle system with an automatic electromagnetic brake and hand controls to provide controlled powered mobility. The motor works with the Flagship’s large battery system to support its full-size design, rider capacity, and outdoor-oriented performance.
Up to 7 MPH Maximum Speed
The Shoprider Flagship has a listed maximum speed of approximately 7 mph. This is considerably faster than many compact mobility scooters that are limited to approximately 4 mph and reflects the Flagship’s role as a full-size community mobility scooter.
Maximum speed should only be used where conditions permit safe operation. Riders should slow substantially before turns and when approaching pedestrians, ramps, confined spaces, uneven terrain, obstacles, or other situations requiring additional control.
Dual 12V 75Ah Batteries
The current Shoprider Flagship configuration comes standard with two 12V 75Ah batteries. These high-capacity batteries provide the energy storage needed for the Flagship’s larger chassis, 2 HP motor, lighting, and electrical systems.
Shoprider specifies maintenance-free sealed lead-acid or gel-type batteries for the Flagship platform. Battery performance and usable range are affected by factors including rider weight, battery condition, terrain, temperature, charging practices, driving method, and overall battery care.
Keeping the batteries properly charged according to Shoprider’s instructions is important for battery life and dependable scooter performance.
8-Amp Off-Board Battery Charger
An 8A off-board battery charger comes standard with the current Flagship configuration. The scooter incorporates a charging connection for convenient access to the battery system.
Shoprider instructs users to fully charge the batteries before initial operation and notes that initial charging may take up to approximately 12 hours. Only the appropriate Shoprider-approved charging equipment should be used with the scooter.
12.5-Inch Wheels for Full-Size Mobility
The Flagship uses four 12.5-inch tires, with two front and two rear wheels supporting its large four-wheel chassis.
The wheel size complements the full suspension system and substantial scooter platform. Shoprider’s maintenance instructions specify maintaining the pneumatic tires at the recommended pressure and inspecting them regularly for proper performance.
Large 63″ × 29″ × 64″ Enclosed Design
The Shoprider Flagship measures approximately 63 inches long × 29 inches wide × 64 inches high. These dimensions are important because the enclosure makes the Flagship substantially larger and taller than a conventional open mobility scooter.
Before ordering, users should carefully measure all areas where the scooter will need to travel or be stored, including doorways, gates, elevators, ramps, garages, covered storage areas, vehicle access points, and other clearance-sensitive spaces.
The Flagship also has a listed 70-inch turning radius. This makes it much better suited to open indoor areas and outdoor/community mobility than extremely confined interior spaces.
328 lb Full-Size Scooter Construction
The Flagship has a listed total weight of approximately 328 lbs with batteries, basket, and seat. Each 12V 75Ah battery weighs approximately 57 lbs according to Shoprider’s technical specifications.
This is therefore not a portable travel scooter designed to disassemble into lightweight pieces for placement in a car trunk. Transportation generally requires equipment and a vehicle configuration capable of safely handling a full-size mobility scooter of this weight and overall size.
Shoprider Flagship Optional Accessories
The current Shoprider order form provides several accessories for users who want to further configure their Flagship enclosed scooter. Available factory-listed options include a rear basket without cover, lock box with cover, side mirror, and safety belt. These accessories are optional unless specifically included in the configuration being purchased and may add to the final price. Contact MedCare Mobility before ordering if you would like assistance configuring your Flagship with compatible accessories.
Shoprider Flagship vs. Standard Open Mobility Scooter
Shoprider Flagship
- ✔️ Enclosed canopy-style rider compartment
- ✔️ Key-locking removable doors
- ✔️ Windshield wiper and washer
- ✔️ Full lighting and indicators
- ✔️ Full suspension system
- ✔️ Reclining captain’s seating
- ✔️ 2 HP motor
- ✔️ Up to 7 mph
Typical Open Mobility Scooter
- ✔️ Open rider compartment
- ✔️ No integrated side doors
- ✔️ No windshield wiper system
- ✔️ More limited weather protection
- ✔️ Often smaller overall dimensions
- ✔️ Easier storage and transport
- ✔️ Lower overall vehicle weight
- ✔️ Better for tighter spaces
The Flagship is the stronger choice when weather protection, full-size comfort, enclosure, suspension, and premium equipment matter more than portability and compact indoor maneuverability.
Who Is the Shoprider Flagship Best For?
The Shoprider Flagship fully enclosed mobility scooter may be particularly useful for an appropriate rider who relies heavily on powered mobility and expects to travel outdoors in changing everyday conditions.
It may be a strong option for:
- ✔️ Frequent outdoor mobility users
- ✔️ Riders wanting weather protection
- ✔️ Users needing enclosed transportation
- ✔️ Longer community mobility trips
- ✔️ Users wanting premium seating
- ✔️ Riders preferring full suspension
- ✔️ Users needing up to 350 lbs
- ✔️ Riders wanting advanced lighting
Who May Need a Different Mobility Scooter?
The Flagship’s enclosure, size, and substantial construction make it an exceptional but specialized mobility scooter. A different model may be more practical when:
- ✔️ Frequent trunk transport is required
- ✔️ Lightweight disassembly is essential
- ✔️ Very tight indoor use dominates
- ✔️ Narrow doorways limit access
- ✔️ Small elevators must be used
- ✔️ Compact storage is required
Users who primarily need indoor mobility or frequent vehicle portability may be better served by a smaller open scooter. The Flagship is designed for users who place greater value on enclosure, comfort, weather protection, and full-size community mobility.
Common Mobility Needs the Flagship Addresses
Need: Greater Protection from Changing Weather
Solution: The Flagship surrounds the rider with a canopy enclosure, windshield, and removable doors, providing substantially more weather protection than an open mobility scooter.
Need: Better Windshield Visibility
Solution: An integrated windshield wiper and washer-fluid system helps the rider maintain windshield visibility during appropriate operating conditions.
Need: More Comfortable Seating
Solution: The standard 20″W × 18″D captain’s seat provides reclining, swivel, and sliding functionality for greater positioning flexibility.
Need: Smoother Full-Size Mobility
Solution: Full suspension and 12.5-inch wheels help provide a more comfortable ride across appropriate everyday surfaces.
Need: Better Visibility & Signaling
Solution: Front headlights, rear lights, indicators, hazard controls, and horn provide a more complete visibility and signaling system than many conventional scooters.
Need: Flexible Steering Position
Solution: Adjustable tiller steering-column and steering-wheel angles work with the sliding seat to help establish a comfortable driving position.
Key Features
- ✔️ Shoprider Flagship enclosed electric scooter
- ✔️ All-weather canopy enclosure
- ✔️ Key-locking removable doors
- ✔️ Windshield wiper system
- ✔️ Windshield washer-fluid reservoir
- ✔️ Front headlights and indicators
- ✔️ Rear lights and indicators
- ✔️ Hazard lighting controls
- ✔️ Full suspension system
- ✔️ 350 lb maximum user weight
- ✔️ 20″ × 18″ captain’s seat
- ✔️ Reclining seat adjustment
- ✔️ Swivel and sliding seat
- ✔️ Adjustable steering position
- ✔️ Delta tiller controls
- ✔️ Automatic electromagnetic braking
- ✔️ 2 HP motor
- ✔️ Up to 7 mph
- ✔️ Four 12.5-inch tires
- ✔️ Dual 12V 75Ah batteries
- ✔️ 8A off-board charger
- ✔️ Optional accessories available
Product Specifications
- Brand: Shoprider
- Model: Flagship / 889XLSN / TE-889XLSN
- Product Type: Enclosed Electric Mobility Scooter
- Maximum Suggested User Weight: 350 lbs on Level Ground
- Overall Length: 63″
- Overall Width: 29″
- Overall Height: 64″
- Total Weight: Approx. 328 lbs with Batteries, Basket and Seat
- Maximum Speed: Approx. 7 mph
- Turning Radius: 70″
- Motor: 2 HP
- Front Tires: 2 × 12.5″
- Rear Tires: 2 × 12.5″
- Suspension: Full Suspension
- Tiller: Delta
- Braking: Automatic Electromagnetic Brake
- Standard Batteries: 2 × 12V 75Ah
- Battery Weight: Approx. 57 lbs Each
- Battery Charger: 8A Off-Board
- Standard Seat: SV201820RB
- Seat Size: 20″W × 18″D
- Seat Type: Captain’s Seat
- Seat Adjustments: Reclining, Swiveling and Sliding
- Enclosure: Canopy with Removable Locking Doors
- Windshield Wiper: Included
- Windshield Washer: Included
- Headlights: Included
- Front Indicators: Included
- Rear Lights: Included
- Rear Indicators: Included
- Standard Color: Red
- Optional Accessories: Rear Basket, Lock Box, Side Mirror, Safety Belt
Specifications are subject to change. Actual driving performance and range can vary according to rider weight, battery condition, ground surface, terrain, temperature, charging equipment, driving method, maintenance, and other operating conditions.
❓ Frequently Asked Questions
What is the Shoprider Flagship?
The Shoprider Flagship is a premium enclosed electric mobility scooter featuring a canopy enclosure, removable locking doors, windshield wiper and washer, full suspension, complete lighting system, reclining captain’s seat, and a 350 lb maximum suggested user weight on level ground.
Is the Shoprider Flagship a fully enclosed mobility scooter?
The Flagship uses an enclosed canopy-style design with a windshield and removable side doors, providing substantially greater rider coverage than a conventional open mobility scooter. The doors can be removed when a more open configuration is preferred.
Does the Flagship protect the rider from rain?
The canopy enclosure, windshield, and doors provide increased protection from changing weather compared with an open scooter. Shoprider describes the Flagship as providing mobility “rain or shine.” Users should still avoid unsafe weather, flooding, deep water, ice, and other hazardous operating conditions.
Are the doors removable?
Yes. The Flagship’s doors are removable and key locking, allowing the scooter to be converted between a more enclosed and more open riding configuration.
Does the Shoprider Flagship have a windshield wiper?
Yes. The Flagship includes an operational windshield wiper and washer system with a fluid reservoir.
What is the weight capacity of the Flagship?
Shoprider’s technical specifications list a maximum suggested user weight of 350 lbs on level ground.
How fast does the Shoprider Flagship go?
The Flagship has a listed maximum speed of approximately 7 mph. Riders should reduce speed substantially when turning and whenever environmental conditions require greater control.
What size seat comes standard?
The current Shoprider order form lists the SV201820RB 20″W × 18″D captain’s seat as the standard Flagship seat.
Does the Flagship seat recline?
Yes. The captain’s seat includes a reclining adjustment. Shoprider also identifies the seat as having swivel and sliding adjustment for additional positioning flexibility.
Does the Flagship have suspension?
Yes. The Shoprider Flagship has full suspension, helping provide a smoother ride across appropriate everyday surfaces.
What size tires does the Flagship use?
Shoprider’s technical specifications list 12.5-inch front and rear tires, with two tires at the front and two at the rear.
What batteries come with the Shoprider Flagship?
The current Shoprider order form lists two 12V 75Ah batteries as standard and included with the Flagship.
What charger does the Flagship use?
The current Flagship configuration includes an 8A off-board battery charger.
Does the Flagship have headlights and turn indicators?
Yes. The Flagship includes front headlights and indicators along with rear lights and indicators. The tiller also provides controls for the lighting system and hazard lights.
How large is the Shoprider Flagship?
The Flagship measures approximately 63″L × 29″W × 64″H. Buyers should carefully measure doorways, elevators, ramps, gates, storage areas, and transportation equipment before ordering.
What is the turning radius?
The Flagship has a listed turning radius of approximately 70 inches, reflecting its large full-size enclosed design.
How much does the Shoprider Flagship weigh?
Shoprider lists a total weight of approximately 328 lbs with batteries, basket, and seat. The two standard 75Ah batteries weigh approximately 57 lbs each according to the technical specifications.
Is the Shoprider Flagship portable?
The Flagship is not a lightweight portable travel scooter. At approximately 328 lbs and 63″L × 29″W × 64″H, transportation requires a vehicle, ramp, lift, or other equipment appropriately rated and sized for the scooter.
What accessories are available for the Flagship?
The current Shoprider order form lists an optional rear basket without cover, lock box with cover, side mirror, and safety belt. Contact MedCare Mobility before ordering to confirm current accessory availability, compatibility, and pricing.
Can the Shoprider Flagship be used on grass or gravel?
Shoprider’s manual states that the scooter can perform over many surfaces when operated according to its guidelines, but riders should proceed carefully over rough or uneven ground and avoid conditions such as tall grass and sandy beaches.
Who is the Shoprider Flagship best suited for?
The Flagship may be a strong choice for an appropriate user who wants a fully enclosed mobility scooter with greater weather protection, premium seating, full suspension, lighting, windshield equipment, and full-size community mobility capability.
PRODUCT SPECIFICATION
Product Specifications
| Brand | Shoprider |
| Model | Flagship / 889XLSN / TE-889XLSN |
| Product Type | Enclosed Electric Mobility Scooter |
| Maximum User Weight | 350 lbs. on Level Ground |
| Overall Length | 63″ |
| Overall Width | 29″ |
| Overall Height | 64″ |
| Total Weight | Approx. 328 lbs. with Batteries, Basket and Seat |
| Maximum Speed | Approx. 7 mph |
| Turning Radius | 70″ |
| Motor Output | 2 HP |
| Front Tires | 2 × 12.5″ |
| Rear Tires | 2 × 12.5″ |
| Suspension | Full Suspension |
| Tiller Type | Delta Tiller |
| Steering Adjustment | Tiller Column and Steering Angle Adjustable |
| Braking System | Automatic Electromagnetic Brake |
| Standard Batteries | 2 × 12V 75Ah Batteries |
| Battery Weight | Approx. 57 lbs. Each |
| Battery Charger | 8A Off-Board Charger |
| Standard Seat Model | SV201820RB |
| Standard Seat Size | 20″W × 18″D |
| Seat Type | Reclining Captain’s Seat |
| Seat Adjustments | Reclining, Swiveling and Sliding |
| Enclosure | Canopy with Removable Locking Doors |
| Windshield Wiper | Included |
| Windshield Washer | Included with Fluid Reservoir |
| Headlights | Included |
| Front Indicators | Included |
| Rear Lights | Included |
| Rear Indicators | Included |
| Hazard Lights | Included |
| Standard Color | Red |
| Optional Accessories | Rear Basket, Lock Box, Side Mirror, Safety Belt |
Range Note: Shoprider’s available documentation contains older range data presented in an ambiguous format, so a specific current maximum range is not stated here. Actual range can vary based on rider weight, battery condition, terrain, temperature, driving method, charging equipment, and other operating conditions.
Size & Transport Note: The Flagship is a large full-size enclosed mobility scooter and is not intended as a lightweight portable travel scooter. Measure doorways, elevators, ramps, storage areas, and transportation equipment before ordering.
Shipping & Returns
Shipping & Return Policy
At MedCare Mobility, we understand that purchasing medical and mobility equipment is an important decision. Our goal is to make the ordering, delivery, and return process as clear and straightforward as possible.
Because many of the products we offer are large, specialized, or shipped directly from manufacturer and distributor warehouses, shipping and return requirements may vary somewhat by product and brand. The policy below explains what you can generally expect when ordering from MedCare Mobility.
Shipping & Order Processing
We ship medical and mobility equipment to customers throughout the United States. Orders are processed as quickly as possible, and tracking information is provided once available.
Processing Time
Most in-stock orders are processed within approximately 1–3 business days. Processing may include order verification, warehouse preparation, packaging, and coordination with the manufacturer or distributor.
Some specialty equipment, made-to-order products, oversized items, or products shipping directly from a manufacturer may require additional processing time. Any estimated processing or lead time shown on an individual product page should be considered part of the expected fulfillment timeframe for that item.
Transit & Delivery Time
Once shipped, many standard orders arrive within approximately 3–7 business days. Larger medical equipment, freight shipments, specialty products, and certain manufacturer-direct orders may require additional transit time.
Tracking information will generally be emailed once the shipment has been processed by the carrier. If you have questions regarding the status of your order, please contact us at info@medcaremobility.com.
Alaska, Hawaii & Special Shipping Areas
Orders shipping to Alaska, Hawaii, and certain remote or limited-access areas may be subject to additional shipping charges. If an additional charge is required after your order is reviewed, we will contact you before proceeding whenever additional payment is necessary.
Freight & Oversized Equipment
Hospital beds, patient lifts, large recliners, ramps, and other oversized medical equipment may ship by freight rather than standard parcel service. Unless a specific delivery service is stated on the product page or order, freight delivery does not automatically include inside delivery, assembly, installation, or removal of packaging.
30-Day Return Policy
We want you to feel comfortable ordering from MedCare Mobility. Most eligible products may be returned when a return is requested within 30 days of delivery, subject to the conditions and exclusions outlined below.
Eligible products generally include:
- Electric and power wheelchairs
- Manual and lightweight wheelchairs
- Mobility scooters
- Walkers and rollators
- Patient lifts
- Wheelchair ramps
- Hospital and homecare beds
- Eligible medical mattresses
- Geriatric and medical recliner chairs
- Overbed tables
- Bathroom benches and shower chairs
- Other eligible medical and mobility equipment
Return eligibility can vary by manufacturer and product type. Products specifically identified as non-returnable, custom, made-to-order, or otherwise subject to special return terms are governed by those terms.
Return Authorization
Please contact us before shipping any product back. Returns must first be approved and issued a Return Authorization (RA) and the appropriate return shipping address.
You may request a return by emailing info@medcaremobility.com or contacting our customer service team through the live chat on our website.
Please do not return merchandise to an address shown on the original shipping label unless specifically instructed to do so. Many products ship directly from manufacturer or distributor warehouses, and the correct return location may be different from the original shipping location.
Condition of Returned Merchandise
To qualify for a return and refund, the product must be returned:
- In brand-new and unused condition
- In its complete original manufacturer packaging
- With all manuals, components, hardware, accessories, and included materials
- Without damage, modification, assembly wear, stains, odors, or other signs of use
- In resalable condition upon inspection by the receiving warehouse or manufacturer
We strongly recommend keeping the original box, pallet, protective materials, and packaging until you are certain that you intend to keep the equipment. Large medical equipment can be difficult or impossible to return safely without its original packaging.
Restocking Fees
Approved returns are subject to a mandatory restocking fee, generally ranging from 15% to 20% of the applicable product price. The exact restocking percentage varies depending on the manufacturer, brand, and type of equipment being returned.
These restocking charges are assessed to us by the manufacturer or distributing warehouse when merchandise is returned. MedCare Mobility does not add the fee simply as a return penalty; when the manufacturer requires the charge, we must pass the applicable amount through as part of processing the return.
If you would like to know the applicable restocking percentage for a particular product before ordering, please contact us and we will be happy to help whenever that information is available from the manufacturer.
Return Shipping & Shipping Charges
The customer is responsible for shipping charges associated with the order when making a standard return.
Customers are responsible for arranging for the approved merchandise to be returned to the return address provided with the Return Authorization. In certain cases, we may be able to provide a prepaid return label or coordinate return transportation for your convenience. When provided, the applicable shipping cost may be deducted from the final refund.
Because some medical equipment is oversized or requires freight transportation, prepaid labels or carrier call tags may not be available for every product. Our customer service team will provide the available return instructions when your return is authorized.
Non-Returnable Products
For health, hygiene, safety, customization, and manufacturer-policy reasons, certain products are not eligible for standard returns.
We currently do not accept returns on:
- Parts & accessories
- Wheelchair cushions and support accessories
- Patient lift slings
- Custom or made-to-order products
- Products specifically identified as non-returnable on the product page
If a non-returnable product arrives damaged, defective, or incorrect, please contact us promptly. Non-returnable status does not prevent us from assisting with a legitimate shipping damage, defect, warranty, or fulfillment issue in accordance with the applicable manufacturer and carrier procedures.
Damaged or Incorrect Orders
We take shipping damage seriously and will work with you to help resolve legitimate delivery issues.
If your product arrives damaged, please notify MedCare Mobility within 48 hours of delivery. Whenever possible, retain the shipping carton, pallet, packaging materials, and the product exactly as received and take clear photographs of the packaging and any visible damage.
Reporting damage promptly is important because carriers and manufacturers have limited timeframes for filing freight and shipping claims.
If you receive an incorrect product or believe there is a manufacturer defect, please contact us before returning or disposing of any merchandise or packaging so that we can provide the appropriate instructions.
Refused Deliveries
Please contact us before refusing a delivery unless the shipment has obvious significant freight damage and the carrier is documenting the damage at delivery.
A shipment that is refused for reasons unrelated to verified shipping damage may be treated as a standard return. Applicable restocking and shipping charges may therefore be deducted from the refund.
Return Shipping Deadline
Once a return has been approved and return instructions or a return label have been issued, the merchandise must be shipped within 72 hours unless MedCare Mobility provides different instructions in writing.
This is particularly important when a return is approaching the end of the applicable return period. Returns shipped outside the authorized timeframe may be refused by the manufacturer or warehouse and may no longer qualify for a refund.
Refund Processing
Refunds are processed after the returned merchandise has been received and inspected by the applicable warehouse or manufacturer and the return has been confirmed to meet the return requirements.
The applicable restocking fee, shipping charges associated with the order, and any other authorized return-related charges will be deducted from the amount eligible for refund.
If returned merchandise is used, damaged, incomplete, missing original packaging or components, or otherwise returned in a condition that prevents the manufacturer or warehouse from accepting it as new and resalable merchandise, the return may be refused or the refund may be reduced in accordance with the manufacturer’s assessment.
Custom & Made-to-Order Products
Products identified as custom, configured, made-to-order, special-order, or manufactured specifically for the customer cannot generally be canceled once production or manufacturer processing has begun and are not eligible for standard returns.
For custom products, cancellation may only be possible during the initial processing period and before production or customization begins. Because production schedules vary by manufacturer, we encourage customers to contact us immediately if a change is required.
If a custom product arrives damaged or has a legitimate manufacturing defect, we will work with the manufacturer to pursue the appropriate resolution, replacement components, repair, or other available remedy under the applicable manufacturer policy or warranty.
Questions Before Ordering?
Medical equipment can vary considerably in size, configuration, compatibility, and intended use. If you are unsure whether a product will work for your needs, we strongly encourage you to contact us before placing your order.
Our team is happy to help review product specifications, dimensions, options, compatibility, and available manufacturer information so you can make a more informed purchasing decision and reduce the possibility of needing a return.
For shipping, return, or product questions, contact us at info@medcaremobility.com or speak with us through the live chat on our website.
MANUAL/INSTRUCTIONS
Optional Add-ons
Optional Accessories …
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Wheelchair Cushions, Accessories, Cushions, Wheelchair Accessories, Wheelchair Seat Cushions
Roscoe Foam Wheelchair Cushion with Nylon Cover
$25.00-
Select options This product has multiple variants. The options may be chosen on the product pageQuick View -
Accessories, Mobility Scooter Accessories
Diestco Folding Safety Flag
$15.00-
Select options This product has multiple variants. The options may be chosen on the product pageQuick View -
Accessories, Mobility Scooter Accessories, Threshold Ramps
PVI Solid Ramp
$370.00-
Select options This product has multiple variants. The options may be chosen on the product pageQuick View -
Accessories, Mobility Scooter Accessories, Walker Accessories, Wheelchair Accessories
Diestco LED TwistLit Light
$19.00-
Select options This product has multiple variants. The options may be chosen on the product pageQuick View
New Arrivals
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hospital bed accessories
Joerns DermaFloat LAL Mattress Replacement Only
$1,674.00-
Select options This product has multiple variants. The options may be chosen on the product pageQuick View -
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Stair Lifts & Car Carriers
Merits Pilot Navigator Curved Stairlift
$6,870.00-
Select options This product has multiple variants. The options may be chosen on the product pageQuick View
On Sale!
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mobility scooter for adults, 3 wheel mobility scooters for adults
Amigo Shabbat Mobility Scooter
$3,999.00-
Select options This product has multiple variants. The options may be chosen on the product pageQuick View -
Bath Safety Products, Best Shower Chair For Elderly
Carex Adjustable Bath & Shower Seat with Back
Original price was: $80.00.$65.00Current price is: $65.00.-
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Bath Safety Products, Toilet Seat Risers
Carex Classics Raised Toilet Seat with Armrests
Original price was: $59.00.$45.00Current price is: $45.00.-
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Bath Safety Products, Commode Potty Chair
Carex Classics Steel Commode
Original price was: $79.00.$49.00Current price is: $49.00.-


