VOCIC V81 Carbon Fiber Electric Folding Wheelchair – Lightweight Travel Power Wheelchair
Original price was: $2,380.00.$1,999.00Current price is: $1,999.00.
✔ Lightweight 49.6 lb Carbon Fiber Frame
✔ Fast 3-Second Folding Design
✔ Up to 12.5-Mile Driving Range
✔ Two Included 24V 6Ah Batteries
✔ 360W Brushless Powered Motor System
✔ 264 lb Maximum Weight Capacity
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Description
VOCIC V81 Carbon Fiber Electric Folding Wheelchair – Lightweight Travel Power Wheelchair
The VOCIC V81 Carbon Fiber Electric Folding Wheelchair is designed for people who want powered mobility without the size and weight commonly associated with a traditional power wheelchair. Built around a lightweight carbon fiber frame, the V81 weighs approximately 49.6 lbs, folds to just 26.2″ × 11″ × 28.1″, and provides up to approximately 12.5 miles of total driving range with its two included batteries.
For someone searching for an electric folding wheelchair that can be folded for a car, stored in a smaller space, or taken along for everyday outings, the V81 brings portability and powered mobility together in one compact chair. A 360W brushless motor system, electromagnetic braking, solid wheels, shock-absorbing components, anti-tip wheels, joystick control, and a 264 lb weight capacity make it much more than simply a lightweight travel chair.
The V81 is especially relevant for shoppers comparing a carbon fiber electric wheelchair with heavier aluminum or steel power chairs. Its carbon fiber construction is the foundation of its travel-friendly design, while the dual removable battery system provides flexible on-board and off-board charging. If you are looking for an electric wheel chair for sale that prioritizes folding portability without giving up everyday power-chair functionality, the V81 is built specifically around that need.
Why Choose the VOCIC V81 Electric Folding Wheelchair?
The V81 addresses one of the biggest challenges people face when choosing a power wheelchair: how do you get powered mobility without ending up with a chair that is extremely difficult to transport?
VOCIC combines a carbon fiber frame with a compact folding mechanism to keep the V81 at approximately 49.6 lbs. When folded, it measures only about 26.2″ × 11″ × 28.1″, making it substantially more compact for storage and vehicle transportation than its 37.8″ × 24.4″ × 38.98″ unfolded dimensions.
At the same time, it remains a true powered mobility chair with joystick steering, forward and reverse movement, adjustable speed control, electromagnetic braking, solid tires, anti-tip wheels, shock absorption, and a dual-battery system.
That combination makes the V81 particularly appealing to users and families who place a high priority on portability, vehicle transportation, compact storage, and independent powered mobility.
Carbon Fiber Frame for a Lighter Power Wheelchair
The defining feature of the V81 is its carbon fiber frame. Carbon fiber allows VOCIC to create a strong structural frame while keeping the wheelchair considerably lighter than many conventional power wheelchairs.
The V81 has a listed net weight of approximately 49.6 lbs. That matters when the wheelchair needs to be lifted into a vehicle, moved between locations, or stored between uses.
For shoppers specifically looking for a carbon fiber electric wheelchair, the benefit is not simply the material itself. The real advantage is what the material helps accomplish: a powered wheelchair that remains compact and manageable enough to support a more travel-oriented lifestyle.
The wheelchair still needs to be lifted safely, and whether 49.6 lbs is manageable for one person depends on individual lifting ability.
3-Second Folding Design for Travel and Storage
The V81 is built to transition quickly from a powered mobility chair into a compact folded package. Its 3-second quick-fold design allows the frame to collapse without disassembling the wheelchair into numerous pieces.
Once folded, the chair measures approximately 26.2″ long × 11″ wide × 28.1″ high.
This compact footprint is especially useful for someone searching for an electric folding wheelchair because they need to transport their chair in a car, store it at home, or reduce the amount of space occupied when the wheelchair is not being used.
VOCIC indicates that the folded V81 fits the trunks or back seats of many vehicles. Because vehicle dimensions vary, always compare the folded dimensions with the actual available cargo opening and storage area before ordering.
Two Included Batteries for Up to 12.5 Miles
The V81 includes two 24V 6Ah batteries rather than relying on a single battery.
With both batteries available, VOCIC lists an extended total driving range of approximately 12.5 miles. Having two batteries also provides additional flexibility for users who expect to spend more time away from home and do not want their mobility centered around a single battery pack.
Actual driving range can vary based on user weight, terrain, speed, surface conditions, battery condition, temperature, slopes, and other operating factors.
On-Board and Off-Board Battery Charging
Charging flexibility is particularly important for a folding travel wheelchair. The V81 supports both on-board and off-board charging.
The batteries can therefore be charged while associated with the wheelchair or removed for charging separately when appropriate. Off-board charging can be especially convenient when the folded wheelchair remains in a vehicle or storage area while the batteries are brought inside for charging.
The supplied charger is rated at 24V 2A.
360W Brushless Motor Power
The VOCIC V81 uses a 360W brushless motor system to provide powered propulsion in a compact folding platform.
Its listed maximum speed is approximately 6 km/h, or 3.7 mph. This gives the V81 a practical mobility speed for everyday wheelchair use while keeping control directly at the user’s fingertips through the joystick.
For buyers comparing portable electric wheelchairs, the V81 combines its powered drive system with a relatively low chair weight, rather than using portability as a reason to eliminate the functionality expected from an electric wheelchair.
Simple Joystick Control for Everyday Driving
The V81 uses an intuitive joystick controller for powered movement. The control interface provides forward, reverse, left, and right steering along with dedicated controls for increasing and decreasing speed.
The controller also includes a horn, speed indicator, battery-level indicator, power-on button, and power-off button.
For someone moving from a manually propelled wheelchair to powered mobility, having the major driving controls grouped together on one controller can make everyday operation more straightforward.
Compact 35.4-Inch Turning Radius
A portable power wheelchair still needs to maneuver effectively once it reaches its destination. The V81 has a listed turning radius of approximately 35.4 inches.
That relatively compact turning footprint helps when changing direction and positioning the wheelchair in everyday environments where available maneuvering space may be limited.
Actual accessibility still depends on doorway width, furniture placement, floor layout, thresholds, and the space required to safely turn and approach a destination.
Electromagnetic Braking for Controlled Stops
The V81 incorporates an electromagnetic braking system as part of its powered drive design.
Rather than relying on the user to continuously operate a conventional manual wheelchair brake while driving, the powered system is designed to provide controlled stopping as part of normal joystick operation.
Users should become familiar with the wheelchair’s acceleration, stopping behavior, braking system, and controls in a safe environment before regular use.
Solid Wheels for Lower-Maintenance Mobility
The V81 uses solid tires, eliminating the routine need to maintain pneumatic tire pressure. VOCIC identifies the front tires as PU solid tires and the rear wheels as aluminum-alloy wheels with solid tires.
The wheel design is promoted for anti-slip performance, shock absorption, and inflation-free operation, helping make the chair more convenient for regular use without the concern of an ordinary air-filled tire going flat.
The supplied wheel sizing is approximately 7 inches front and 8 inches rear.
Shock Absorption and Anti-Tip Wheels
The V81 includes several features intended to support a more controlled ride, including shock-absorbing springs and rear anti-tip wheels.
The shock-absorbing components help manage vibration and impacts encountered during ordinary travel, while the anti-tip wheels provide an additional stability feature at the rear of the wheelchair.
These features do not make the V81 suitable for every surface or eliminate normal wheelchair operating precautions. Users should follow the manufacturer’s guidance regarding slopes, obstacles, terrain, and safe operation.
264 lb Weight Capacity
The VOCIC V81 has a listed maximum user weight capacity of approximately 264 lbs.
Capacity is only one part of proper wheelchair selection. The V81 has a listed 16.14-inch seat width and approximately 18.5-inch seat height, so the user’s body dimensions and seating requirements should be considered in addition to body weight.
VOCIC also lists the chair for users approximately 5’0″ to 6’2″ in height. Individual body proportions, positioning requirements, and functional abilities can affect proper fit even when a person falls within the general height and weight ranges.
Comfort and Everyday Convenience
Portability is only useful if the wheelchair remains practical once the user is seated. The V81 combines its carbon fiber frame with a cushioned seat and backrest, padded armrests, safety belt, foot support, and rear backrest storage pocket.
The storage pocket provides convenient space for appropriate smaller personal belongings, while the safety belt offers additional seated positioning security when properly adjusted and used.
Together, these details make the V81 better suited to everyday mobility than a travel design focused solely on achieving a low folded size.
Who Is the VOCIC V81 Best For?
The V81 is particularly well suited to someone who wants powered mobility but considers transportation and storage major priorities.
It may be a strong match for an older adult or person with limited walking endurance who wants joystick-controlled mobility for everyday activities, but whose family also needs to regularly fold the chair and place it into a vehicle.
It is also especially relevant for someone specifically comparing carbon fiber electric wheelchairs because conventional power chairs are too heavy or cumbersome for their transportation needs.
For users who primarily need a very heavy-duty wheelchair, substantially wider seating, highly specialized positioning, reclining or tilt functions, or a chair designed around more demanding terrain, a different power-wheelchair configuration may be more appropriate.
Is the VOCIC V81 a Good Electric Wheelchair for Car Travel?
For buyers whose main concern is getting an electric wheelchair into a car, the V81 has several directly relevant characteristics: it folds in approximately three seconds, collapses to about 26.2″ × 11″ × 28.1″, and weighs approximately 49.6 lbs.
Those specifications make the V81 considerably more transportation-focused than a conventional non-folding power wheelchair.
VOCIC indicates that the folded chair can fit in the trunk or back seat of many cars. However, “fits most cars” should never replace measuring. Compare the folded dimensions with the vehicle’s actual trunk opening, cargo dimensions, and available loading space before purchasing.
Also consider who will physically load the chair. A 49.6 lb wheelchair is lightweight relative to many powered wheelchairs, but it may still be too heavy for some individuals to lift safely without assistance.
Carbon Fiber Electric Wheelchair vs. Heavier Power Wheelchair
The biggest reason to consider a carbon fiber electric wheelchair such as the V81 is portability.
Traditional power wheelchairs can offer larger seating, higher capacities, different suspension systems, or more specialized positioning, but their overall weight can make routine vehicle transportation difficult without a wheelchair lift or accessible vehicle.
The V81 takes a different approach. Its carbon fiber construction and folding frame are designed around users who need powered mobility that can still be folded, stored, and transported.
The better choice depends on the user’s priorities. If portability and compact folding are major requirements, the V81’s design has a clear purpose. If specialized seating or heavy-duty performance is the priority, another type of power wheelchair may better fit those needs.
What Should You Check Before Buying the VOCIC V81?
Before purchasing this electric folding wheelchair, confirm several practical measurements rather than relying only on weight capacity.
The user should fit appropriately within the approximately 16.14-inch seat width and the chair’s overall dimensions. If the wheelchair will be used inside a home, compare its approximately 24.4-inch overall unfolded width with doorways and other narrow passages.
For vehicle transportation, compare the 26.2″ × 11″ × 28.1″ folded dimensions with the actual trunk or cargo opening. Also confirm that the person responsible for transportation can safely manage the approximately 49.6 lb chair weight.
Finally, consider the user’s ability to operate joystick-controlled mobility and whether the V81’s seating, capacity, speed, range, and support features match the individual’s functional needs.
Common Mobility Needs → VOCIC V81 Solutions
Need: “I need an electric wheelchair, but I have to put it in my car.”
V81 Solution: The chair folds in approximately three seconds to about 26.2″ × 11″ × 28.1″ for compact vehicle storage.
Need: “Most power wheelchairs are too heavy.”
V81 Solution: A carbon fiber frame helps keep net chair weight to approximately 49.6 lbs.
Need: “I want more range without relying on one battery.”
V81 Solution: The chair includes two 24V 6Ah batteries and provides up to approximately 12.5 miles of total driving range under appropriate conditions.
Need: “I want to charge the batteries away from the wheelchair.”
V81 Solution: The battery system supports on-board and off-board charging.
Need: “I don’t want air-filled wheelchair tires.”
V81 Solution: Solid inflation-free tires remove the routine concern of pneumatic tire pressure and punctures.
Need: “I want straightforward powered controls.”
V81 Solution: The joystick combines direction, speed, horn, battery indication, and power controls in one interface.
Key Features of the VOCIC V81
- ✔ Carbon fiber folding frame
- ✔ Approximately 49.6 lb chair weight
- ✔ 264 lb maximum weight capacity
- ✔ Fast 3-second folding design
- ✔ Two included 24V 6Ah batteries
- ✔ Up to 12.5-mile range
- ✔ 360W brushless motor system
- ✔ 3.7 mph maximum speed
- ✔ Electromagnetic braking system
- ✔ Solid inflation-free tires
- ✔ Shock-absorbing suspension components
- ✔ Rear anti-tip wheels
Frequently Asked Questions About the VOCIC V81
What is the VOCIC V81?
The VOCIC V81 is a carbon fiber electric folding wheelchair designed around portable powered mobility. It combines joystick-controlled electric drive with a lightweight folding carbon fiber frame, dual batteries, electromagnetic braking, and compact storage dimensions.
How much does the VOCIC V81 weigh?
The V81 has a listed net wheelchair weight of approximately 49.6 lbs.
What is the weight capacity of the VOCIC V81?
The V81 has a listed maximum user weight capacity of approximately 264 lbs.
Is the VOCIC V81 a carbon fiber electric wheelchair?
Yes. The V81 uses a carbon fiber frame, helping reduce overall chair weight while maintaining a powered folding wheelchair design.
Does the VOCIC V81 fold?
Yes. The V81 features a quick-fold design that can fold in approximately three seconds for storage and transportation.
How small is the V81 when folded?
The listed folded dimensions are approximately 26.2″ × 11″ × 28.1″.
What are the unfolded dimensions?
The listed unfolded dimensions are approximately 37.8″ × 24.4″ × 38.98″.
Can the VOCIC V81 fit in a car?
The V81 is designed to fold compactly for vehicle transportation, and VOCIC indicates that it can fit in the trunk or back seat of many cars. Vehicle sizes vary, so compare the approximately 26.2″ × 11″ × 28.1″ folded dimensions with your specific vehicle before ordering.
How far can the VOCIC V81 travel?
With its two included batteries, VOCIC lists a total driving range of up to approximately 12.5 miles. Actual range varies with user weight, speed, terrain, slopes, surface conditions, temperature, battery condition, and other operating factors.
How many batteries come with the V81?
The V81 includes two 24V 6Ah batteries.
Can the V81 batteries be charged outside the wheelchair?
Yes. The V81 supports on-board and off-board charging, providing additional flexibility for charging the removable battery system.
What charger does the V81 use?
The supplied charger is rated at 24V 2A.
How fast does the VOCIC V81 go?
The V81 has a listed maximum speed of approximately 6 km/h, or 3.7 mph.
What motor does the VOCIC V81 use?
The supplied V81 product information identifies a 360W brushless motor system.
How is the VOCIC V81 controlled?
The V81 uses a joystick controller for forward, reverse, left, and right movement. The controller also provides speed adjustment, horn, speed indication, battery-level indication, and power controls.
Does the V81 have electromagnetic brakes?
Yes. The VOCIC V81 is equipped with an electromagnetic braking system.
What is the turning radius?
The V81 has a listed turning radius of approximately 35.4 inches.
What size is the V81 seat?
The listed seat width is approximately 16.14 inches, with a listed seat height of approximately 18.5 inches.
What size users is the V81 designed for?
VOCIC lists the V81 for users approximately 5’0″ to 6’2″ tall and up to approximately 264 lbs. Height and weight ranges alone do not guarantee proper fit; body dimensions and individual seating needs should also be considered.
What size wheels does the V81 have?
The supplied product information lists approximately 7-inch front wheels and 8-inch rear wheels.
Does the VOCIC V81 have solid tires?
Yes. The V81 uses solid tires. The front wheels are listed as PU solid tires, while the rear wheel assemblies use aluminum-alloy wheels with solid tires.
Does the V81 have anti-tip wheels?
Yes. The V81 includes rear anti-tip wheels as an additional stability feature.
Does the V81 have suspension?
The V81 includes shock-absorbing spring components intended to help manage vibration and impacts during ordinary wheelchair travel.
Does the VOCIC V81 include a safety belt?
Yes. The V81 includes a safety belt for additional seated positioning security when properly adjusted and used.
Does the V81 have storage?
Yes. A backrest storage pocket provides space for appropriate smaller personal belongings.
Does the VOCIC V81 arrive assembled?
The V81 arrives pre-assembled. Only the applicable final setup steps should be required before use. Follow the included user’s manual before operating the wheelchair.
What is included with the VOCIC V81?
The supplied package information lists the pre-assembled wheelchair, batteries, charger, controller, and user’s manual.
Is the VOCIC V81 good for someone looking for a lightweight travel power wheelchair?
The V81 is specifically designed around portability. Its approximately 49.6 lb carbon fiber frame, compact 26.2″ × 11″ × 28.1″ folded size, quick-fold mechanism, dual batteries, and powered joystick operation make it particularly relevant for someone prioritizing a portable electric wheelchair that can be transported and stored more easily than many conventional power chairs.
What should I measure before buying the VOCIC V81?
Check the user’s seating requirements against the approximately 16.14-inch seat width and 264 lb capacity. Also measure doorways and indoor spaces against the chair’s approximately 24.4-inch unfolded width. For vehicle transportation, compare the approximately 26.2″ × 11″ × 28.1″ folded dimensions with the actual trunk opening and cargo area.
PRODUCT SPECIFICATION
Product Specifications
| Brand | VOCIC |
| Model | V81 |
| Product Type | Carbon Fiber Electric Folding Wheelchair |
| Frame Material | Carbon Fiber |
| Net Weight | 49.6 lbs |
| Weight Capacity | 264 lbs |
| Listed User Height Range | Approx. 5’0″–6’2″ |
| Unfolded Dimensions | 37.8″ × 24.4″ × 38.98″ |
| Folded Dimensions | 26.2″ × 11″ × 28.1″ |
| Folding Design | Approx. 3-Second Quick Fold |
| Seat Width | 16.14″ |
| Seat Height | 18.5″ |
| Motor System | 360W Brushless Motor System |
| Maximum Speed | 6 km/h (Approx. 3.7 mph) |
| Driving Range | Up to Approx. 12.5 Miles* |
| Battery Configuration | (24V 6Ah) × 2 Batteries |
| Number of Batteries | 2 Included |
| Charging Options | On-Board & Off-Board Charging |
| Charger | 24V 2A |
| Brake System | Electromagnetic Brake |
| Turning Radius | 35.4″ |
| Front Wheel Size | 7″ |
| Rear Wheel Size | 8″ |
| Tire Type | Solid, Inflation-Free Tires |
| Front Tire Material | PU Solid Tire |
| Rear Wheel Construction | Aluminum Alloy Wheel / Solid Tire |
| Shock Absorption | Shock-Absorbing Spring Components |
| Anti-Tip Wheels | Yes |
| Controller | Joystick with Speed, Horn & Battery Controls |
| Safety Belt | Included |
| Storage | Backrest Storage Pocket |
| Assembly | Pre-Assembled with Minor Setup |
| Packing Weight | 62.8 lbs |
| Package Dimensions | 27.6″ × 12.6″ × 31.5″ |
| Included Components | Pre-Assembled Wheelchair, 2 Batteries, Charger, Controller & User’s Manual |
*Range Note: The listed driving range is up to approximately 12.5 miles with the supplied dual-battery configuration. Actual range can vary based on user weight, speed, terrain, slopes, surface conditions, temperature, battery condition, and other operating factors.
Fit Note: The V81 has an approximately 16.14″ seat width and a maximum user weight capacity of 264 lbs. Proper wheelchair fit should also account for body dimensions, positioning requirements, mobility abilities, and individual support needs.
Vehicle Transportation Note: The V81 folds to approximately 26.2″ × 11″ × 28.1″. Measure the vehicle’s trunk opening and available cargo space before ordering, and confirm that the person loading the wheelchair can safely manage its approximately 49.6 lb net weight.
Shipping & Returns
Shipping & Return Policy
At MedCare Mobility, we understand that purchasing medical and mobility equipment is an important decision. Our goal is to make the ordering, delivery, and return process as clear and straightforward as possible.
Because many of the products we offer are large, specialized, or shipped directly from manufacturer and distributor warehouses, shipping and return requirements may vary somewhat by product and brand. The policy below explains what you can generally expect when ordering from MedCare Mobility.
Shipping & Order Processing
We ship medical and mobility equipment to customers throughout the United States. Orders are processed as quickly as possible, and tracking information is provided once available.
Processing Time
Most in-stock orders are processed within approximately 1–3 business days. Processing may include order verification, warehouse preparation, packaging, and coordination with the manufacturer or distributor.
Some specialty equipment, made-to-order products, oversized items, or products shipping directly from a manufacturer may require additional processing time. Any estimated processing or lead time shown on an individual product page should be considered part of the expected fulfillment timeframe for that item.
Transit & Delivery Time
Once shipped, many standard orders arrive within approximately 3–7 business days. Larger medical equipment, freight shipments, specialty products, and certain manufacturer-direct orders may require additional transit time.
Tracking information will generally be emailed once the shipment has been processed by the carrier. If you have questions regarding the status of your order, please contact us at info@medcaremobility.com.
Alaska, Hawaii & Special Shipping Areas
Orders shipping to Alaska, Hawaii, and certain remote or limited-access areas may be subject to additional shipping charges. If an additional charge is required after your order is reviewed, we will contact you before proceeding whenever additional payment is necessary.
Freight & Oversized Equipment
Hospital beds, patient lifts, large recliners, ramps, and other oversized medical equipment may ship by freight rather than standard parcel service. Unless a specific delivery service is stated on the product page or order, freight delivery does not automatically include inside delivery, assembly, installation, or removal of packaging.
30-Day Return Policy
We want you to feel comfortable ordering from MedCare Mobility. Most eligible products may be returned when a return is requested within 30 days of delivery, subject to the conditions and exclusions outlined below.
Eligible products generally include:
- Electric and power wheelchairs
- Manual and lightweight wheelchairs
- Mobility scooters
- Walkers and rollators
- Patient lifts
- Wheelchair ramps
- Hospital and homecare beds
- Eligible medical mattresses
- Geriatric and medical recliner chairs
- Overbed tables
- Bathroom benches and shower chairs
- Other eligible medical and mobility equipment
Return eligibility can vary by manufacturer and product type. Products specifically identified as non-returnable, custom, made-to-order, or otherwise subject to special return terms are governed by those terms.
Return Authorization
Please contact us before shipping any product back. Returns must first be approved and issued a Return Authorization (RA) and the appropriate return shipping address.
You may request a return by emailing info@medcaremobility.com or contacting our customer service team through the live chat on our website.
Please do not return merchandise to an address shown on the original shipping label unless specifically instructed to do so. Many products ship directly from manufacturer or distributor warehouses, and the correct return location may be different from the original shipping location.
Condition of Returned Merchandise
To qualify for a return and refund, the product must be returned:
- In brand-new and unused condition
- In its complete original manufacturer packaging
- With all manuals, components, hardware, accessories, and included materials
- Without damage, modification, assembly wear, stains, odors, or other signs of use
- In resalable condition upon inspection by the receiving warehouse or manufacturer
We strongly recommend keeping the original box, pallet, protective materials, and packaging until you are certain that you intend to keep the equipment. Large medical equipment can be difficult or impossible to return safely without its original packaging.
Restocking Fees
Approved returns are subject to a mandatory restocking fee, generally ranging from 15% to 20% of the applicable product price. The exact restocking percentage varies depending on the manufacturer, brand, and type of equipment being returned.
These restocking charges are assessed to us by the manufacturer or distributing warehouse when merchandise is returned. MedCare Mobility does not add the fee simply as a return penalty; when the manufacturer requires the charge, we must pass the applicable amount through as part of processing the return.
If you would like to know the applicable restocking percentage for a particular product before ordering, please contact us and we will be happy to help whenever that information is available from the manufacturer.
Return Shipping & Shipping Charges
The customer is responsible for shipping charges associated with the order when making a standard return.
Customers are responsible for arranging for the approved merchandise to be returned to the return address provided with the Return Authorization. In certain cases, we may be able to provide a prepaid return label or coordinate return transportation for your convenience. When provided, the applicable shipping cost may be deducted from the final refund.
Because some medical equipment is oversized or requires freight transportation, prepaid labels or carrier call tags may not be available for every product. Our customer service team will provide the available return instructions when your return is authorized.
Non-Returnable Products
For health, hygiene, safety, customization, and manufacturer-policy reasons, certain products are not eligible for standard returns.
We currently do not accept returns on:
- Parts & accessories
- Wheelchair cushions and support accessories
- Patient lift slings
- Custom or made-to-order products
- Products specifically identified as non-returnable on the product page
If a non-returnable product arrives damaged, defective, or incorrect, please contact us promptly. Non-returnable status does not prevent us from assisting with a legitimate shipping damage, defect, warranty, or fulfillment issue in accordance with the applicable manufacturer and carrier procedures.
Damaged or Incorrect Orders
We take shipping damage seriously and will work with you to help resolve legitimate delivery issues.
If your product arrives damaged, please notify MedCare Mobility within 48 hours of delivery. Whenever possible, retain the shipping carton, pallet, packaging materials, and the product exactly as received and take clear photographs of the packaging and any visible damage.
Reporting damage promptly is important because carriers and manufacturers have limited timeframes for filing freight and shipping claims.
If you receive an incorrect product or believe there is a manufacturer defect, please contact us before returning or disposing of any merchandise or packaging so that we can provide the appropriate instructions.
Refused Deliveries
Please contact us before refusing a delivery unless the shipment has obvious significant freight damage and the carrier is documenting the damage at delivery.
A shipment that is refused for reasons unrelated to verified shipping damage may be treated as a standard return. Applicable restocking and shipping charges may therefore be deducted from the refund.
Return Shipping Deadline
Once a return has been approved and return instructions or a return label have been issued, the merchandise must be shipped within 72 hours unless MedCare Mobility provides different instructions in writing.
This is particularly important when a return is approaching the end of the applicable return period. Returns shipped outside the authorized timeframe may be refused by the manufacturer or warehouse and may no longer qualify for a refund.
Refund Processing
Refunds are processed after the returned merchandise has been received and inspected by the applicable warehouse or manufacturer and the return has been confirmed to meet the return requirements.
The applicable restocking fee, shipping charges associated with the order, and any other authorized return-related charges will be deducted from the amount eligible for refund.
If returned merchandise is used, damaged, incomplete, missing original packaging or components, or otherwise returned in a condition that prevents the manufacturer or warehouse from accepting it as new and resalable merchandise, the return may be refused or the refund may be reduced in accordance with the manufacturer’s assessment.
Custom & Made-to-Order Products
Products identified as custom, configured, made-to-order, special-order, or manufactured specifically for the customer cannot generally be canceled once production or manufacturer processing has begun and are not eligible for standard returns.
For custom products, cancellation may only be possible during the initial processing period and before production or customization begins. Because production schedules vary by manufacturer, we encourage customers to contact us immediately if a change is required.
If a custom product arrives damaged or has a legitimate manufacturing defect, we will work with the manufacturer to pursue the appropriate resolution, replacement components, repair, or other available remedy under the applicable manufacturer policy or warranty.
Questions Before Ordering?
Medical equipment can vary considerably in size, configuration, compatibility, and intended use. If you are unsure whether a product will work for your needs, we strongly encourage you to contact us before placing your order.
Our team is happy to help review product specifications, dimensions, options, compatibility, and available manufacturer information so you can make a more informed purchasing decision and reduce the possibility of needing a return.
For shipping, return, or product questions, contact us at info@medcaremobility.com or speak with us through the live chat on our website.
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