Protekt Aire 6000 Low Air Loss Mattress System, 36″ x 80″, Alternating Pressure | Digital Pump, Cell-on-Cell Base
$329.00
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Protekt Aire 6000 low air loss mattress system (80060 series) combines low air loss and alternating pressure with a deluxe digital pump and cell-on-cell base, in 36″ x 80″ x 8″ or 11″ raised rail, for patients at risk of pressure injuries. Ships nationwide.
āļø Dual Low Air Loss & Alternating Therapy
āļø Four Customizable Alternating Pressure Cycles
āļø Seat-Inflate Support for Upright Positioning
āļø Cell-On-Cell Power Failure Protection
āļø Static and Max Firm Modes
āļø Audible and Visual Safety Alarms
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Description
Advanced Low Air Loss Mattress with Alternating Pressure Therapy, Digital Pump and Cell-on-Cell Safety Base
The ProtektĀ® Aire 6000 Low Air Loss Mattress System is an advanced therapeutic support surface designed to provide continuous pressure redistribution, moisture management, patient cooling, skin protection and enhanced comfort for individuals who spend extended periods in bed.
Combining a clinically advanced low air loss mattress with programmable alternating pressure air mattress therapy, the ProtektĀ® Aire 6000 helps address two of the most important contributors to pressure injury development:
- āļø Prolonged, concentrated pressure against the body
- āļø Excessive heat and moisture against the skin
Unlike a standard foam mattress or basic air overlay, the ProtektĀ® Aire 6000 combines:
- āļø True low air loss therapy
- āļø Programmable alternating pressure therapy
- āļø Four customizable alternating cycle times
- āļø Seat-Inflate support for upright positioning
- āļø Cell-on-cell power failure protection
- āļø Max Firm rapid inflation
- āļø Static support for transfers and care
- āļø Pillow-top head and neck stabilization
- āļø Audible and visual safety alarms
This makes the ProtektĀ® Aire 6000 an excellent therapeutic mattress system for homecare, hospitals, skilled nursing facilities, rehabilitation centers, assisted living communities, hospice environments and long-term care settings.
For patients with severe mobility limitations, existing pressure injuries or a high risk of skin breakdown, the ProtektĀ® Aire 6000 provides a powerful combination of dynamic pressure relief and microclimate management within one advanced hospital bed mattress system.
Medicare Code: E0277
Why the ProtektĀ® Aire 6000 Stands Out
The ProtektĀ® Aire 6000 is not simply a standard air mattress.
The low air loss mattress is an advanced therapeutic system that combines multiple pressure management and patient safety technologies within one support surface:
- āļø Low air loss ventilation for heat and moisture control
- āļø Alternating pressure cycles for dynamic pressure redistribution
- āļø Digital controls for customized patient therapy
- āļø Additional seat support when the bed is raised
- āļø A lower air-filled safety base during power interruptions
- āļø Stable modes for transfers, repositioning and patient care
Many entry-level alternating pressure mattresses focus primarily on inflation and deflation.
The ProtektĀ® Aire 6000 goes further by helping manage pressure, moisture, heat, upright positioning, transfer stability and power failure protection.
This comprehensive design makes the low air loss mattress a strong choice for patients requiring more advanced therapeutic support than a traditional foam mattress or basic alternating pressure system can provide.
How Low Air Loss Therapy Works
A low air loss mattress uses controlled airflow to help manage the temperature and moisture conditions between the patient and the mattress surface.
The ProtektĀ® Aire 6000 incorporates 18 precision laser air holes that gently release air beneath the patient.
This continuous airflow helps:
- āļø Reduce excessive heat buildup
- āļø Decrease moisture accumulation
- āļø Improve the skin microclimate
- āļø Keep the patient cooler and drier
- āļø Reduce discomfort associated with perspiration
- āļø Support healthier conditions around vulnerable skin
Heat and moisture can soften the skin and make it more vulnerable to friction, shear and pressure-related damage.
By continuously moving air through the mattress surface, the ProtektĀ® Aire 6000 helps create a drier and more comfortable environment for patients who spend long periods in bed.
This is especially beneficial for patients who perspire heavily, experience incontinence, have fragile skin or require prolonged wound management.
How Alternating Pressure Therapy Works
The ProtektĀ® Aire 6000 also functions as a powerful alternating pressure air mattress.
Instead of allowing the same areas of the body to remain under continuous pressure, groups of air cells automatically inflate and deflate in timed cycles.
As the air pressure shifts:
- āļø Different areas of the body are periodically unloaded
- āļø Constant pressure against vulnerable tissue is reduced
- āļø Pressure is redistributed across the mattress surface
- āļø Prolonged loading over bony areas is minimized
- āļø Patient immersion and support are maintained
This dynamic action is especially important around areas commonly vulnerable to pressure injuries, including:
- āļø Sacrum and tailbone
- āļø Hips
- āļø Heels
- āļø Shoulder blades
- āļø Elbows
- āļø Back of the head
Alternating pressure therapy does not eliminate the need for repositioning, wound care or clinical monitoring, but it provides an important therapeutic surface for reducing prolonged pressure between repositioning intervals.
Excellent Support for Stage III and Stage IV Pressure Ulcers
The ProtektĀ® Aire 6000 is an excellent advanced support surface for patients receiving treatment for Stage III and Stage IV pressure ulcers, when selected by a qualified healthcare professional and used as part of a complete wound care and repositioning plan.
Stage III and Stage IV pressure ulcers involve significant tissue damage and require more advanced pressure management than a standard hospital mattress can provide.
The ProtektĀ® Aire 6000 helps support these higher-acuity patients through several important features:
- āļø Alternating air cells repeatedly redistribute body pressure
- āļø Low air loss helps manage damaging heat and moisture
- āļø Custom cycle times allow therapy adjustments
- āļø Seat-Inflate support protects the sacral area while upright
- āļø Cell-on-cell construction helps prevent sudden bottoming out
- āļø Static and Max Firm modes support safer patient care
- āļø Safety alarms quickly identify therapy interruptions
For a patient with a severe pressure injury, simply adding softness is not enough.
The support surface must help address:
- āļø Continuous pressure over injured tissue
- āļø Moisture trapped against the skin
- āļø Heat buildup beneath the body
- āļø Increased sacral pressure while sitting upright
- āļø Risk of mattress deflation during power loss
The Aire 6000 addresses each of these concerns through its combination of low air loss, alternating pressure, seat support, digital monitoring and cell-on-cell safety construction.
Important: Treatment of Stage III and Stage IV pressure ulcers should always be supervised by a physician, wound care clinician or other qualified healthcare professional. The low air loss mattress should be used together with an individualized care plan that may include repositioning, wound treatment, nutrition support, moisture management and regular skin inspection.
Four Customizable Alternating Pressure Cycles
The deluxe digital pump for this low air loss mattress provides four alternating pressure cycle options:
- āļø 10-minute cycle
- āļø 15-minute cycle
- āļø 20-minute cycle
- āļø 25-minute cycle
These settings allow clinicians and caregivers to customize how frequently the mattress shifts pressure between air cells.
A shorter cycle changes pressure more frequently, while a longer cycle maintains support in each phase for a longer period.
The appropriate cycle may depend on:
- āļø Patient comfort
- āļø Skin condition
- āļø Mobility level
- āļø Body position
- āļø Clinical treatment requirements
The easy-to-use LED touch panel provides convenient access to these settings without requiring complicated pump adjustments.
Deluxe Digital Pump with Caregiver-Friendly Controls
The ProtektĀ® Aire 6000 includes an advanced digital pump designed to give caregivers greater control over the therapeutic surface.
Pump features include:
- āļø User-friendly LED touch control panel
- āļø Four alternating pressure cycle selections
- āļø Low air loss therapy
- āļø Seat-Inflate mode
- āļø Max Firm mode
- āļø Static support mode
- āļø Audible and visual safety alarms
The digital control system makes it easier to customize therapy, prepare the low air loss mattress for transfers and quickly identify possible interruptions in performance.
Seat-Inflate Support for Upright Positioning
When the head section of a hospital bed is raised into Fowler’s position, the patient’s weight becomes more concentrated around the hips, pelvis and sacral region.
This may increase:
- āļø Sacral pressure
- āļø Risk of bottoming out
- āļø Sliding and shear forces
- āļø Discomfort while sitting upright
The ProtektĀ® Aire 6000 includes a dedicated Seat-Inflate feature that provides additional support beneath the seated area when the patient is positioned upright.
This helps maintain proper mattress support during:
- āļø Meals
- āļø Television or reading
- āļø Respiratory positioning
- āļø Medical examinations
- āļø Family visits
- āļø Daily care activities
Seat-Inflate support is especially valuable for patients with sacral wounds, limited trunk control or a tendency to sink too deeply into the low air loss mattress while the bed is elevated.
Static Mode for Transfers and Bedside Care
During normal operation, the low air loss mattress continuously alternates pressure between air cells.
For transfers and certain care activities, caregivers may need a firmer and more stable support surface.
Static Mode temporarily stops the alternating cycle and provides uniform support across the mattress.
This can help during:
- āļø Bed entry and exit
- āļø Patient transfers
- āļø Side-edge seating
- āļø Patient repositioning
- āļø Dressing changes
- āļø Hygiene and personal care
- āļø Clinical examinations
Once the transfer or care activity is complete, alternating pressure therapy can be resumed.
Max Firm Mode for Rapid Inflation
The Max Firm function rapidly inflates the mattress to create a firmer and more stable surface.
This is particularly helpful during:
- āļø Initial mattress setup
- āļø Patient transfers
- āļø Linen changes
- āļø Repositioning
- āļø Nursing procedures
- āļø Mattress inspection
After the required task is completed, the pump can be returned to the appropriate therapeutic setting.
Cell-on-Cell Power Failure Protection
One of the most important safety features of the ProtektĀ® Aire 6000 is its cell-on-cell support base.
Each mattress cell includes an upper therapeutic section and a lower support section.
The lower four inches incorporate one-way valves that help retain air if electrical power is interrupted.
This means:
- āļø The entire mattress does not immediately collapse
- āļø The patient retains a supportive lower air base
- āļø Bottoming-out risk is reduced during power loss
- āļø Caregivers have additional time to respond
- āļø Patient safety and comfort are better maintained
This cell-on-cell construction is a major advantage over basic air mattresses that may lose most of their support shortly after the pump stops operating.
Pillow-Top Head Section for Greater Stability
The ProtektĀ® Aire 6000 includes a dedicated pillow-top head section designed to minimize unnecessary head and neck movement during alternating pressure therapy.
While the body section cycles pressure, the pillow area remains more stable.
This helps provide:
- āļø Improved head and neck comfort
- āļø Less disruptive movement during sleep
- āļø A more stable resting surface
- āļø Better tolerance of alternating therapy
This is especially valuable for patients who are sensitive to movement or spend most of the day and night on the low air loss mattress.
Fluid-Resistant, Antimicrobial Quilted Cover
The included nylon top cover for this low air loss mattress is designed for demanding homecare and clinical environments.
Cover features include:
- āļø Fluid-resistant protection
- āļø Antimicrobial properties
- āļø Antibacterial properties
- āļø Quilted construction for comfort
- āļø A protective surface over the air cells
The quilted surface helps make the mattress feel more comfortable, while the fluid-resistant construction supports easier cleaning and maintenance.
Together with the low air loss ventilation system, the cover helps create a more controlled and comfortable environment around the patient’s skin.
Audible and Visual Safety Alarms
The digital pump continuously monitors essential system functions.
Three audible and visual alarms alert caregivers to:
- āļø Low mattress pressure
- āļø Electrical power failure
- āļø Alternating therapy failure
These alarms help caregivers quickly identify problems that could interrupt therapeutic support.
This is especially important for patients who cannot independently communicate discomfort, loss of support or a mattress malfunction.
What Are the Optional Raised Side Rails?
The ProtektĀ® Aire 6000 is available with optional raised side bolsters, sometimes referred to as raised side rails.
These are not metal hospital bed rails.
They are raised air-filled mattress edges designed to create a more defined perimeter along both sides of the mattress.
Raised side bolsters may help:
- āļø Improve the patient’s awareness of mattress edges
- āļø Provide additional lateral positioning support
- āļø Help guide the patient toward the mattress center
- āļø Reduce the sensation of rolling near an open edge
- āļø Support patients with limited positioning awareness
The raised sides may be useful for certain patients who require additional boundary awareness or positioning assistance.
They are not intended to replace approved hospital bed rails, fall-prevention protocols or direct caregiver supervision.
The appropriate mattress configuration should be selected based on the patient’s mobility, transfer method, fall risk and clinical care plan.
Available in an Optional 84-Inch Length
The standard ProtektĀ® Aire 6000 mattress measures:
36 inches wide Ć 80 inches long Ć 8 inches high.
An extended 84-inch-long mattress configuration is also available for taller patients or hospital beds requiring additional length.
Because availability and configuration options may vary, please call MedCare Mobility to order or confirm the 84-inch model.
Call us for availability, pricing and assistance selecting the correct 84-inch configuration.
Who Is the ProtektĀ® Aire 6000 Best For?
The ProtektĀ® Aire 6000 is an excellent choice for:
- āļø Patients with Stage III or Stage IV pressure ulcers
- āļø Patients at high risk of pressure injury development
- āļø Individuals unable to reposition independently
- āļø Long-term bedridden patients
- āļø Patients with significant mobility limitations
- āļø Patients experiencing heat or moisture buildup
- āļø Individuals with fragile skin integrity
- āļø Hospice and palliative care patients
- āļø Rehabilitation and post-acute care patients
- āļø Homecare patients requiring advanced pressure management
- āļø Skilled nursing and long-term care residents
- āļø Hospital patients requiring continuous therapeutic support
It is particularly valuable when the patient needs both dynamic pressure redistribution and improved moisture management rather than pressure relief alone.
Where Can This Low Air Loss Mattress Be Used?
The ProtektĀ® Aire 6000 is suitable for a wide range of care environments, including:
- āļø Private homes
- āļø Hospitals
- āļø Skilled nursing facilities
- āļø Assisted living communities
- āļø Rehabilitation centers
- āļø Long-term care facilities
- āļø Hospice and palliative care
- āļø Post-acute recovery environments
Its digital controls, safety alarms and multiple therapy modes make it advanced enough for clinical use while remaining manageable for trained home caregivers.
How the ProtektĀ® Aire 6000 Compares to Other Protekt Systems
Considering Other Advanced Air Mattress Systems?
š ProtektĀ® Aire 3000 Alternating Low Air Loss Mattress System
Best for users seeking dependable alternating pressure and low air loss therapy in a more economical therapeutic system.
š ProtektĀ® Aire 4000DX Hospital Air Mattress
Best for patients needing digital pump controls, low air loss therapy, alternating pressure and convenient static support.
ProtektĀ® Aire 6000
Best for patients needing advanced digital controls, four customizable alternating cycles, Seat-Inflate support, cell-on-cell power failure protection and dual low air loss and alternating pressure therapy.
š ProtektĀ® Aire 7000 Lateral Rotation Mattress System
Best for higher-acuity care environments requiring programmable lateral rotation therapy in addition to alternating pressure and low air loss.
The ProtektĀ® Aire 6000 stands out as one of the strongest options for patients needing advanced pressure ulcer management without requiring a full lateral rotation system.
Common Problems This Mattress Helps Address
- ā Constant pressure over vulnerable tissue ā āļø Alternating pressure redistribution
- ā Excessive heat beneath the patient ā āļø Low air loss ventilation
- ā Moisture trapped against the skin ā āļø Continuous airflow through 18 laser holes
- ā Increased sacral pressure while upright ā āļø Seat-Inflate support
- ā Difficulty during transfers ā āļø Static and Max Firm modes
- ā Mattress collapse during power failure ā āļø Cell-on-cell safety base
- ā Excessive head movement during therapy ā āļø Stable pillow-top section
- ā Unnoticed therapy interruption ā āļø Audible and visual alarms
- ā Need for customized cycle timing ā āļø Four alternating cycle options
- ā Need for taller mattress sizing ā āļø Optional 84-inch length
Key Product Specifications
- Product Name: ProtektĀ® Aire 6000
- Product Type: Low Air Loss and Alternating Pressure Mattress System
- Primary Therapy: Low Air Loss Therapy
- Secondary Therapy: Alternating Pressure Therapy
- Pump Type: Deluxe Digital Pump
- Control Panel: LED Touch Panel
- Alternating Cycle Times: 10, 15, 20 and 25 Minutes
- Seat-Inflate Mode: Yes
- Static Mode: Yes
- Max Firm Mode: Yes
- Mattress Construction: Cell-on-Cell Air Cell Design
- Power Failure Support: Lower Four-Inch Air Cell Base with One-Way Valves
- Low Air Loss Openings: 18 Precision Laser Air Holes
- Head Section: Stable Pillow-Top Design
- Top Cover: Quilted Nylon
- Cover Features: Fluid Resistant, Antimicrobial and Antibacterial
- Safety Alarms: Low Pressure, Power Failure and Alternating Failure
- Standard Dimensions: 36ā Ć 80ā Ć 8ā
- Optional Length: 84ā ā Call to Order
- Optional Raised Sides: Available
- Weight Capacity: 450 lbs.
- Medicare Code: E0277
- Manufacturer Item Number: 80060
- Warranty: 2-Year Non-Prorated
Frequently Asked Questions
What is a low air loss mattress?
A low air loss mattress uses controlled airflow through small openings in the mattress surface to help reduce heat and moisture around the patient’s skin. This can improve comfort and support a healthier skin microclimate during prolonged bed rest.
How does the ProtektĀ® Aire 6000 provide low air loss therapy?
The mattress includes 18 precision laser air holes that gently release air beneath the patient. This airflow helps keep the patient cooler and drier while reducing moisture buildup against vulnerable skin.
Is a ālower air loss mattressā the same as a low air loss mattress?
Yes. Some shoppers use the phrase ālower air loss mattress,ā but the correct industry term is low air loss mattress. Both phrases generally refer to a therapeutic air mattress that provides airflow to help manage heat and moisture around the patient’s skin.
What is an alternating pressure air mattress?
An alternating pressure air mattress uses air cells that repeatedly inflate and deflate in timed cycles. This shifts pressure between different areas of the body and helps reduce prolonged pressure over vulnerable tissue.
Is the ProtektĀ® Aire 6000 suitable for Stage III and Stage IV pressure ulcers?
The ProtektĀ® Aire 6000 is an excellent advanced support surface for patients receiving treatment for Stage III and Stage IV pressure ulcers when used under the direction of a qualified healthcare professional. Its alternating pressure therapy helps redistribute pressure, while low air loss ventilation helps manage heat and moisture around damaged or vulnerable skin.
Why is low air loss important for severe pressure ulcers?
Moisture and heat can weaken the skin and increase the risk of additional tissue damage. Low air loss therapy helps improve airflow, reduce moisture accumulation and maintain a cooler environment around the patient’s skin.
How does alternating pressure help pressure injuries?
Alternating pressure periodically unloads different areas of the body instead of allowing continuous pressure to remain concentrated in one location. This helps reduce prolonged pressure over vulnerable areas between patient repositioning intervals.
Does this mattress replace patient repositioning?
No. Even with an advanced low air loss mattress and alternating pressure therapy, patients should continue to follow the repositioning schedule and wound care plan recommended by their healthcare provider.
What alternating pressure cycle options are available?
The digital pump provides four customizable cycle options: 10, 15, 20 and 25 minutes.
What is Seat-Inflate mode?
Seat-Inflate mode provides additional support beneath the patient’s pelvic and sacral area when the head of the hospital bed is raised. This helps reduce excessive sinking and increased pressure while the patient is sitting upright.
Can a patient sit upright on the mattress?
Yes. The mattress is designed for use with an adjustable hospital bed, and Seat-Inflate mode provides additional support when the patient is placed in Fowler’s or another elevated position.
What is Static Mode used for?
Static Mode temporarily stops the alternating cycle and creates uniform support across the mattress. It is useful for transfers, side-edge seating, repositioning, dressing changes and other care activities.
What does Max Firm mode do?
Max Firm rapidly inflates the mattress to provide a firmer surface for initial setup, patient transfers, repositioning, linen changes and nursing care.
What happens if electrical power is lost?
The lower four inches of the cell-on-cell mattress incorporate one-way valves that help retain air. This creates a supportive lower base and helps reduce the risk of the patient immediately bottoming out during a power interruption.
What are the optional raised side rails?
The optional raised sides are air-filled mattress bolsters that create a more defined perimeter along the mattress edges. They may provide additional positioning support and help patients remain aware of the mattress boundary. They are not metal hospital bed rails and do not replace approved fall-prevention equipment.
Is an 84-inch-long mattress available?
Yes. The ProtektĀ® Aire 6000 is available in an optional 84-inch length for taller patients or extended hospital bed frames. Please call MedCare Mobility for availability, pricing and ordering assistance.
Does this mattress help keep patients cooler?
Yes. The 18 laser air holes gently circulate air beneath the patient to help reduce heat and moisture buildup.
What alarms are included?
The digital pump includes audible and visual alarms for low pressure, electrical power failure and alternating therapy failure.
What is the weight capacity?
The ProtektĀ® Aire 6000 supports patients weighing up to 450 lbs.
Can the ProtektĀ® Aire 6000 be used at home?
Yes. It is suitable for properly supported homecare environments as well as hospitals, rehabilitation centers, assisted living communities, skilled nursing facilities, hospice care and long-term care.
What warranty is included?
The ProtektĀ® Aire 6000 includes a two-year non-prorated warranty.
š Helpful Resources for Choosing the Right Hospital Bed Mattress
Choosing the right therapeutic mattress depends on the patient’s mobility, pressure injury risk, clinical condition and overall care needs. The resources below can help you compare different mattress types, evaluate your needs and make a more informed decision.
PRODUCT SPECIFICATION
| ProtektĀ® Aire 6000 Product Specifications | |
|---|---|
| Product Name | ProtektĀ® Aire 6000 |
| Product Type | Low Air Loss and Alternating Pressure Mattress System |
| Therapy Modes | Low Air Loss, Alternating Pressure and Static Pressure |
| Pump Type | Deluxe Digital Pump with LED Touch Control Panel |
| Alternating Cycle Options | 10, 15, 20 and 25 Minutes |
| Seat-Inflate Mode | Yes; Provides Additional Support When the Patient Is in Fowler Position |
| Max Firm Mode | Yes; Provides Rapid Mattress Inflation and a Firm Support Surface |
| Static Mode | Yes; Provides Firm Support for Transfers, Bed Entry, Bed Exit and Side-Edge Seating |
| Safety Alarms | Audible and Visual Low-Pressure, Power-Failure and Alternating-Failure Alarms |
| Mattress Construction | Cell-on-Cell Air Cell Design |
| Safety Support Base | Lower 4-Inch Air Cell Support Base with One-Way Valves |
| Power-Failure Protection | Lower Cells Retain Air to Help Maintain Support During a Power Failure |
| Low Air Loss Ventilation | 18 Precision Laser Air Holes |
| Head Section | Pillow-Top Design to Minimize Unnecessary Head and Neck Movement During Alternating Therapy |
| Top Cover Material | Quilted Nylon |
| Cover Features | Fluid Resistant, Antimicrobial, Antibacterial and Quilted for Comfort |
| Standard Mattress Size | 36 Inches Wide Ć 80 Inches Long Ć 8 Inches High |
| Optional Length | 84 Inches |
| Optional Raised Side Rails | Available |
| Weight Capacity | 450 lbs. |
| Medicare Code | E0277 |
| Manufacturer Item Number | 80060 |
| Warranty | 2-Year Non-Prorated Warranty |
| Recommended Care Environments | Homecare, Hospitals, Rehabilitation Centers, Skilled Nursing Facilities, Assisted Living and Long-Term Care |
Shipping & Returns
SHIPPING:
Our goal is to offer you the best shipping options, no matter where you live. Every day, we deliver to hundreds of customers across the US, ensuring that we provide the very highest levels of responsiveness to you at all times.
(Please note that shipping to Hawaii and Alaska may be more expensive. if there is any changes in shipping rates for these two locations upon processing your order, we will contact you to further advise of your options.)
The time frame for order delivery is divided into two parts:
1: processing time.
Order verification, quality check, and packaging. Processing time usually takes 24-48 hours.
2: shipping time.
Once an order has shipped (24 to 72 hours) You will receive an email with the tracking number and the package should deliver to you within 5 business days.
For whichever reason you did not receive a tracking number within 72 hours, feel free to contact us at: info@medcaremobility.com
RETURNS:
We offer a 30-day return policy if you are not 100% satisfied with your product.
These are the products included in the 30-day return policy:
- Electric wheelchairs.
- Manual wheelchairs.
- Lightweight wheelchairs.
- All other Wheelchairs
- All Electric scooters.
- All Power lifts.
- All Walkers.
- All Rollators.
- All Patient Lifts
- All Wheelchair Ramps
- Walkers & Rollators
- All Hospital/Home Care Beds
- All Mattresses
- All Geri Recliner Chairs
- All Overbed tables
- All Bathroom Benches, Shower Benches, And Shower Chairs
To qualify for a return you will need to contact us first and obtain a RA# and return address at Info@medcaremobility.com and or simply open up a chat with a live agent on the website at anytime.
All items must come back in their original packaging and in good/unused condition and must be received back at the warehouse prior to 30 days of order placed. (Please be sure to request within 3 weeks so we can have it back within the time window)
There is a 15% mandatory restocking fee for all returns and the customer is responsible for all shipping fees associated with the order.
It is the customers responsibility to return the item to the return address. in some cases we are able to offer a prepaid label which is deducted from the final credit upon request. keep in mind we can’t guarantee availability for call tags for heavier equipment.
We do not currently offer returns for:
- Wheelchair cushions & support accessories
- Custom orders (products stated to be a custom Item)
- Any Parts
- Any Accessories
- Slings for lifts
in case you receive your Item damaged, we require that you get in touch with us within 48 hours of delivery to report the damages in order to consider it damage upon delivery.
If the package is refused at the time of delivery, then the customer will still be responsible for the restocking and shipping fees as any regular return to ensure that we don’t suffer the losses.
Additional Notes:
It is Important to take noteĀ that while we do offer free shipping on many items above $99 however in the recent months the healthcare Industry has shifted and Manufacturers started placing high shipping costs on us giving us no choice to add shipping charges to all such brands. however, we only add 60% of the shipping charges to you. in addition we have also added many great discounts available as well as cash back rewards on every purchase which can later be used in your account for future purchases.
Please note that certain brands may experience a slight additional delay from the general shipping terms seasonally especially if Items are specialty items.Ā your kind patience is much appreciated.
** Custom Items / Orders **
by ordering any item stated to be a custom product Please note that we are unfortunately unable to cancel such orders after 48 hours of placing the order (when production begins) and we cannot unfortunately accept any returns on custom products. in case of any damages and or defects we will work closely with you to get the product to work and send out the proper parts and we will ensure that things get resolved quick for you to be able to enjoy the product!
Please note that all returns must be shipped back to us within 72 hours of receiving the return label or the return authorization. If the item is not sent out within 72 hours of return approval, especially if the item comes back after the 30 days expires we will no longer be able to accept the return and the customer will be required to arrange for the item to be picked back up from us.
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